Everything You Need To Know About Jamf MDM

By Electric Helpdesk on Jun 5, 2019 11:29:17 AM


Continue Reading

The Benefits A Firewall Can Provide & The Pitfalls of Not Having One

By Electric Helpdesk on Jun 3, 2019 11:04:33 AM

Continue Reading

Google Groups are Changing — Here’s How It Will Impact You

By Team Electric on May 6, 2019 5:20:37 PM

Continue Reading

An SMBs Guide to Profile and Device Management: Identity Management 101

By Electric Helpdesk on Mar 12, 2019 10:24:16 AM

Identity management, or ID management, is a system of many components that helps businesses secure and oversee their user identities and access privileges. Basically, it allows you to know who has access to what while ensuring that information is only being accessed by the right people.

Continue Reading

The Ultimate List of the Best Slack Integrations for SMBs

By Team Electric on Mar 11, 2019 12:03:45 PM

Some may view Slack as a simple communication tool to keep in touch with co-workers, and while that is true, Slack is so much more than that. Small to medium-sized businesses love Slack because it takes away the pain points of waiting around for internal emails and keeping all the right people in the loop. It also helps keep office communication organized and efficient; in addition to real-time messaging, team members can easily share files and make audio or video calls, too.

Continue Reading

Let’s Talk About Endpoint Security

By Electric Helpdesk on Mar 11, 2019 11:02:38 AM

Before laptops and smartphones made their way into the office, companies essentially had to worry about only one type of device: the computers that were used within the office. And in the early 2000s, the rise of antivirus programs rose to help protect this single machine. Nowadays, employees are using all sorts of devices to do their jobs, especially as more businesses initiate bring your own device (BYOD) policies. Now, antivirus alone isn’t enough to combat all the different threats businesses will (almost) inevitably face.

Continue Reading

Tips on Minimizing Cyber Security Threats At Your SMB

By Electric Helpdesk on Mar 8, 2019 3:55:11 PM

Fact: Most small to midsize businesses are not properly protecting themselves from cyber security threats.

Continue Reading

Why Good IT Is the Key to Welcoming a New Employee

By Electric Helpdesk on Mar 8, 2019 3:24:02 PM

If you are in the position of hiring new employees, you probably appreciate the time and effort applicants put in through the hiring process. You might have met a lot of qualified people who might just be the perfect fit for your company. And after reviewing all the great resumes and hearing all the wonderful answers to your interview questions, you likely take a lot of consideration into make sure the right person is hired.

Continue Reading

Best Anti-virus For Your Business & Everything Else You Should Know

By Electric Helpdesk on Feb 28, 2019 6:22:52 PM

According to an annual study by Experian with the Ponemon Institute, 82% of companies say they are prepared for a data breach. While this means more businesses are prepared than ever before, the methods of breaching company security are only getting more sophisticated and complex.

Continue Reading

How To Configure a New Server at Your Office

By Electric Helpdesk on Feb 28, 2019 6:11:00 PM

You may think that, as a small business, you don’t need to have a server in the office. But if your business plans to scale, then having a server is going to make life a lot easier. Servers are computers that store company information: files, folders, internal web pages, and so on. Because the data is in a centralized storage location, this makes it a lot easier for everyone in the office to access what they need and multiple users can access the same data.

Continue Reading

How To Set Up A New Printer At Your Office

By Electric Helpdesk on Feb 27, 2019 9:35:40 AM

There are a few ways to set up a network printer, the most common ones being to buy an actual network printer or to share your existing wired printer over a network. Here’s the basic know how on how to do both.

Continue Reading

How To Set Up A Conference Room

By Electric Helpdesk on Feb 26, 2019 5:23:17 PM

The conference room is now a lot more than just a simple gathering room to share ideas and close deals. There are a variety of options out there for the perfect conference room technology set up, depending on your office’s meeting needs. This doesn’t necessarily mean getting the fanciest screens and comfiest chairs for your conference room (although, we would never reject a comfy chair!) Rather, we’re talking about finding the right tools to allow teams to better collaborate with each other and share ideas efficiently. Here are a few effective tools to help foster better meetings and collaborations for everyone in the office.

Continue Reading

Implementing a VoIP at Your SMB Office

By Electric Helpdesk on Feb 25, 2019 4:15:20 PM

VoIP stands for Voice Over Internet Protocol, and it basically allows users to make calls over an internet connection rather than a telephone network. Switching your office’s communication system to VoIP can not only save your business a lot of money, but it can also provide many features that can’t be found with traditional phone services.

Continue Reading

How To Complete A Network Build Out At A New Office

By Electric Helpdesk on Feb 21, 2019 4:36:49 PM

Are you moving into a new office? Maybe you have a business that’s finally found the perfect office to call home. Or maybe your company has grown too big for your current space, and it’s time to relocate. Whatever the reason, one of the biggest items on your new office's IT checklist is to set up the office network, one that will set your company up for success. So where should you start?

Continue Reading

How To Handle Software Implementation At Your SMB

By Electric Helpdesk on Feb 21, 2019 12:16:45 PM

Finding a new software or system that is going to help your business achieve bigger and better goals is an exciting endeavor. But diving headfirst without a software implementation plan can often cause businesses to take a few steps back rather than move forward. Follow these steps to successfully prepare your business for the implementation of a new system.

Continue Reading

How To Handle Data Migration To (And From) Office 365

By Electric Helpdesk on Feb 19, 2019 9:49:55 AM

There are plenty of reasons why small to midsize companies are choosing Office 365 to support the foundations of their business. Office 365 comes with the familiar Office productivity applications which have been perfected over the last 35 years and can be used both on and offline through PC, phone, and browser. With a variety of plans for businesses, companies have the flexibility of tailoring their Office 365 experience to their needs, and all plans come with enterprise-grade privacy and security to protect company data.

Continue Reading

How to Handle a Network Upgrade For Your Office

By Electric Helpdesk on Feb 19, 2019 8:52:01 AM

Your office’s network infrastructure is made up of many different hardware and software components that are used to support your company’s intranet and internet. This includes modems, routers, cables, network outlets, switches, servers, firewalls, and more.

Continue Reading

The Most Common Systems Admin Tasks Your Company Will Face When Using G Suite

By Electric Helpdesk on Feb 5, 2019 4:45:30 PM

For many businesses, G Suite provides a lot of basic needs in a familiar and intuitive way. This cloud-based package of productivity apps is budget-friendly for small to mid-size businesses, and many people are already using Google apps in their personal lives already. So, signing up for G Suite is a no brainer, and now that you have, what’s next?

Continue Reading

What To Do When You Can't Connect To The Office's Server

By Electric Helpdesk on Feb 5, 2019 3:19:18 PM

Whether your business has a physical server or one on the cloud, it’s nerve wracking when you can’t access the files and folders that you need to do your job. Unfortunately, there are so many types and brands of servers; each one is built and set up a little differently, as well as having different features based on your business needs.

Continue Reading

Top 5 Reasons Why The Internet Is Running Slow At Your Office

By Electric Helpdesk on Feb 5, 2019 3:00:26 PM

Now that it’s 2019, we continue to be spoiled with fast network speeds no matter where we are or where we go. You can hail an Uber ride while brushing your teeth, heart a dozen Instagram posts as you walk out the door, and swipe potential dates left and right while ordering your morning coffee. So when the internet lags and our favorite Youtube video takes a few seconds longer to load, it’s noticeable. But when businesses are experiencing slower internet, not only is slow internet noticeable, it's detrimental.

Continue Reading

What To Do When Your Company-Issued Device is Running Slow | Electric

By Electric Helpdesk on Feb 4, 2019 4:14:38 PM

It feels fantastic when your company issues a device to use for work, especially when it’s the latest and greatest technology. But when your company-issued device is laggy, slow, and killing your workflow, it might feel like your job is trying to sabotage you. Here are some reasons why your company-issued device may be acting up.

Continue Reading

The Electric Story

By Ryan Denehy on Feb 3, 2019 2:25:15 PM

Running my previous company in San Francisco in 2013, I wrongly assumed that IT was an outdated and unnecessary concept for a modern company. We use Apple computers! We’re all tech-savvy! Nothing breaks! The cloud! I could go on. Once we got to about 30 employees the responsibilities started to pile up:

Topics: Insider Blog
Continue Reading

Electric Raises $25M Series B to Continue Automating IT Support

By Team Electric on Jan 23, 2019 10:00:00 AM

We're also expanding our executive team. And moved to a new office. We've got a lot going on. 

Continue Reading

How To Troubleshoot Your VPN When You Are Unable To Connect

By Electric Helpdesk on Jan 22, 2019 10:07:13 AM

If you are someone who uses the Internet (i.e. if you are a living, breathing human being in 2019), understanding how Virtual Private Networks, or VPNs, work can be really helpful. VPNs can help bypass geo-restricted websites so you can use Facebook in another country. They can also help speed up loading times on popular websites during peak hours. You might even find them to be helpful when trying to send or receive payments when there’s only unsecure networks available. But if you already have access to a private network or if you’re just scrolling through the pages of Reddit, constantly connecting to a VPN isn’t really necessary and can even end up being more of a hassle.

Continue Reading

Why Your SMB Should Move Toward Storing Documents in the Cloud

By Electric Helpdesk on Jan 16, 2019 10:26:31 AM

Just as Electric AI is the simplest and most affordable IT solution for your business, cloud document storage is the easy and affordable option for small to mid-size businesses when it comes to managing their files and resources. There are a variety of cloud storage solutions out there—many offer automatic sync, file versioning, and file encryption. A few others may offer extra features, including additional productivity apps, backup storage, and reliable customer service.

Continue Reading

The Google Team Drive Best Practices Your Business Should Consider Following

By Electric Helpdesk on Jan 12, 2019 4:02:06 PM

It’s no secret why people love using Google Drive. Whether it’s for business or personal use, Google Drive allows users to create, edit, store, and share documents with others in real-time, keep track of changes to files and folders, create document templates, share large files, and so much more. For G Suite Business and Enterprise users, Google offers Team Drive, which allows even better control over company organization and workflow.

Continue Reading

Electric Welcomes David Weiner as VP of Sales

By Team Electric on Jan 9, 2019 4:54:15 PM

Electric, the world’s first all-in-one IT support solution for small and mid-size offices, today announced the appointment of David Weiner to Vice President of Sales.

Continue Reading

Employee Offboarding Can Be (Relatively) Painless—Here's How

By Electric Helpdesk on Jan 9, 2019 10:34:26 AM

There are a number of reasons why you may be offboarding an employee, and not all offboarding procedures are the same. Whether it’s an ending contract, a voluntary resignation, retirement, or a layoff/firing, Electric is here to guide you through the best practices of offboarding.

Continue Reading

Proactive Password Management For Your Small Business

By Electric Helpdesk on Jan 7, 2019 10:37:49 AM

Are you sick of talking about password policies, password safety, and password management, yet? Starting a conversation about passwords can easily be met with heavy sighs and eye-rolls. However, it takes little effort, time, and money to keep everyone on the same page about your company’s password management policies and processes. Educate employees on password scams to watch out for, how to recover lost passwords, and what processes to follow in the event of a security breach.

Continue Reading

Best Practices Your Work From Home Policy Should Follow

By Electric Helpdesk on Jan 2, 2019 5:03:35 PM

Do you think letting employees work from home will help with your company’s productivity? According to a two year study led by Nicholas Bloom at Stanford, letting employees occasionally work from home showed quite a few benefits, including:

Continue Reading

MFA & Two Factor Authentication Solutions For Businesses

By Electric Helpdesk on Jan 2, 2019 3:12:33 PM

Remember that time you tried to sign on to your Amazon Prime account, and they asked you to enter a 6-digit code that was sent to your phone? That’s two factor authentication.

Continue Reading

You Can Work From Home: Remote Access for PCs

By Electric Helpdesk on Dec 28, 2018 4:27:20 PM

Troubleshooting Remote Access for PCs

Many studies have shown that working from home has plenty of benefits. Working in the comfort of your own home may help your concentration, relieve stress, and actually promote just as much, if not more, productivity than working at the office. Sounds great, right? Until you don’t have the right resources to actually do your work.

Continue Reading

You Can Work From Home: Remote Access For Mac

By Electric Helpdesk on Dec 26, 2018 1:25:18 PM

Working from home has its advantages. It’s a short walking commute from the bedroom to your home office, and you get snack breaks anytime you want. Best of all, if there are no video calls on the schedule you can get all your work done wearing your pajamas. Of course working from home has perks, but it’s also important to have the right resources to be able to get your work done.

Continue Reading

Best Cybersecurity Practices for Your Small to Mid-Size Business

By Electric Helpdesk on Dec 26, 2018 12:59:05 PM

The importance of cyber security is nothing new, especially in recent years, and especially for small to mid-sized businesses (SMBs). In 2015, the House Small Business Committee released that 71% of cyber attacks occurred in businesses with fewer than 100 employees. And just this year, Barkly reported that 57% of SMBs saw an increase in attack volume.

Continue Reading

Cybersecurity & BYOD: The Ugly Truth

By Electric Helpdesk on Dec 21, 2018 3:29:11 PM

Please don’t, but if you must...

Continue Reading

Best Cyber Security Practices for Password Management

By Electric Helpdesk on Dec 18, 2018 10:49:20 AM

Continue Reading

What Happens When You Offboard Someone From Slack

By Electric Helpdesk on Dec 17, 2018 10:56:35 AM

Everyone loves a good article about onboarding. After all, there is so much fun and excitement involved when it comes to new additions to your team. But when it comes to offboarding? That’s a whole different story, and nobody likes to talk about it!

Continue Reading

Increasing IT’s Operational Efficiency with Electric

By Team Electric on Dec 14, 2018 2:21:54 PM

Nothing is certain but death and taxes...and digital transformations?

Topics: Insider Blog
Continue Reading

Why We Use Default Mail Routing in G-Suite & Recommend It To All Of Our Customers

By Electric Helpdesk on Dec 11, 2018 3:01:37 PM

When you’re running a business, there is a lot to think about, and it’s critical to stay productive. An inbox full of emails, though, certainly does not help keep things moving. In fact, needing to sort through a thousand emails a day can certainly take away from your work day and lead you off track.

Continue Reading

Why Your Browser Could Not Automatically Detect Your Network’s Proxy Settings

By Electric Helpdesk on Dec 6, 2018 12:27:17 PM

There is nothing worse than a slow or bad internet connection, especially when you’re trying to get your work done and prove yourself as a VIP employee It’s even worse when your problems are represented by a little yellow triangle with an exclamation point in it. After running a Windows troubleshoot, you may get this popup: “Windows could not automatically detect this network’s proxy setting.” What does that mean? What is a proxy? And most importantly, how do you fix it?

Continue Reading

Why and How to Delete Your Keychain

By Electric Helpdesk on Dec 3, 2018 3:43:49 PM

If you are running MacOS and had to enter in a password, you might have seen a popup asking, “Would you like to save this password?” That is part of Keychain, Apple’s password management system. It’s pretty self explanatory: just as a keychain keeps all of your keys in order, Keychain is a program that allows users to store all their passwords. You can also use it to store certificates, encryption keys, private notes, credit card numbers, and other secure information. While System Keychain holds all of your private data on just one device, there’s also iCloud Keychain, which can sync everything across all of your Apple devices.

Continue Reading

Electric Launches in the Windy City: How We Choose Market Launches

By Team Electric on Nov 29, 2018 4:37:58 PM

Windy city, Turbine, Electric...there’s a joke in there somewhere.

Continue Reading

How To Reset PRAM on Your Company-Issued Device

By Electric Helpdesk on Nov 28, 2018 3:55:20 PM

Has your computer ever started acting in unpredictable ways, like it was haunted or just out of control? Maybe your bluetooth isn’t connecting properly, the time zone is suddenly wrong, or your screen resolution gets fuzzy sometimes. These little problems may not seem like a big deal at first, and you may just power through them as you go about your work day. But after a few days of the same annoying issues, you might realize how much they impede your productivity or workflow.

Continue Reading

How To Reboot Router: Power Cycling Your Router

By Electric Helpdesk on Nov 28, 2018 3:29:23 PM

Power cycling your router has nothing to do with riding a stationary bicycle (shocking, we know); it really just means to reboot your router by disconnecting it from its power source, and then plugging back in. Sounds easy enough, right?

Continue Reading

Read This If You're Unable To Contact Your DHCP Server

By Electric Helpdesk on Nov 28, 2018 3:10:58 PM

Let’s start with the world’s quickest refresher course on DHCP servers; your DHCP (Dynamic Host Configuration Protocol) server will either be software based or accessed through your internet service provider (ISP), and it provides an easy way of assigning IP addresses to your devices. Now that you know what a DHCP server is (kind of), here’s what to do if you are unable to contact it:

Continue Reading

SMB Cyber Security Best Practices

By Team Electric on Nov 8, 2018 7:13:48 PM

BIG cyber security best practices for small and medium-sized businesses.

Continue Reading

Electric Hires Vince Tse as CTO

By Team Electric on Nov 6, 2018 4:59:43 PM

Electric, the world’s first all-in-one IT support solution for small and mid-size offices, today announced the appointment of Vince Tse to Chief Technology Officer. In this role he will lead and accelerate Electric’s evolution as a world-class, fully integrated technology organization.

Continue Reading

Your DNS Server Might Be Unavailable: Here's Why

By Electric Helpdesk on Nov 6, 2018 4:16:25 PM

Continue Reading

Revealing Our Employee Offboarding Checklist: G-Suite Edition

By Team Electric on Oct 26, 2018 3:32:50 PM

Off-boarding an employee: first it’s sour, then it’s suite.

Continue Reading

CliffsNotes on Electric’s IT Troubleshooting Hacks

By Team Electric on Oct 23, 2018 3:44:00 PM

Disclosure: This article is not affiliated with CliffsNotesⓇ.

Continue Reading

Why Your Office WiFi Is Going Slow w/Answer Key

By Team Electric on Oct 19, 2018 11:57:02 AM

Maybe it’s karma for naming your network ‘AintNoWifi’?

Continue Reading

Why Do Network Issues Still Exist in 2018?

By Team Electric on Oct 15, 2018 2:24:53 PM

Continue Reading

Password Protection & Passive Aggression

By Team Electric on Oct 11, 2018 12:02:38 PM

You have yet to nail down your password management processes and now you have a potentially passive-aggressive ex-employee. What happens now?

Continue Reading

On the Up and Upstart 100

By Team Electric on Oct 9, 2018 2:28:26 PM

According to CNBC’s Upstart 100 list, we’re worth keeping an eye on—they’re right.

Continue Reading

Electric Welcomes Jamie Coakley as VP of People

By Team Electric on Oct 1, 2018 4:37:04 PM

Topics: Electric News
Continue Reading

Employee Onboarding is a Pain, Turbine Makes it Faster and Easier.

By Team Electric on Sep 20, 2018 12:10:18 PM

Topics: Blog
Continue Reading

The Least Sexy Forbes Rising Star, Maybe Ever

By Team Electric on Sep 13, 2018 10:33:02 AM

Topics: Blog
Continue Reading

Your Founder's Router: 7 Avoidable IT Mistakes

By Team Electric on Sep 5, 2018 3:33:21 PM

Topics: Blog
Continue Reading

2016 Hot NYC Startups – Where are They Now?

By Team Electric on Jul 27, 2018 10:24:29 PM


Topics: Blog
Continue Reading

Real-Time or Not Really | Finding a Great IT Vendor

By Team Electric on Jul 19, 2018 5:48:39 PM



The landscape of information technology and the resources required to support it has evolved over the past decades as much as the technology itself. No longer is it simply mainframes, servers and clunky desktop PCs; instead, in our cloud-based computing world, today’s businesses face unique challenges ensuring their workforces are connected, optimized and efficiently utilizing the plethora of platforms required to make a business run efficiently and profitably.

Topics: Blog
Continue Reading