Why Evolv Technology Chose Electric to Power Their IT

Evolv leans on Electric to scale rapidly and remotely.

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Client Overview

Client Since: 2019

Industry: Tech Security

Offices Supported: MA

IT Situation Prior to Electric: MSP

Employees Supported: 100+

Devices Supported: 100+

IT Challenges

– Needed support while scaling rapidly

– Previous MSP could not efficiently support their day-to-day needs as they grew

– Needed processes in place to on/offboard remotely

Technology Supported

Electric supports Evolv’s tech stack and devices.

Where they were looking for support

In late 2019, physical screening and weapon detection company Evolv Technology began scaling rapidly. Without any internal technical expertise, all IT tasks and support requests fell on the office manager, Michea McCaffey and a small, local managed service provider. But as this growth period kicked in, the strain of limited resources made it evident that this approach to IT couldn’t keep up. With only one point of contact at their MSP and all support requests having to be communicated through Michea, she herself was spending 10-15 hours a week managing these requests. Looking ahead to the next year, with plans to triple in size, Michea sought out an IT solution that could meet her team’s needs and take this work off her plate.

After signing with Electric, Michea was able to immediately pass off this work and gain an expert IT partner who could handle everything from SysAdmin requests to device management. In addition to giving her this time back, Electric created standardized processes for Evolv’s on/offboarding requests and took on managing their application licenses and device procurement. These areas were particularly important to Michea given their rapid growth. “In eleven months we almost tripled our employee headcount. At one point we had multiple people starting every week which was a major adjustment from a couple months before. I never would have been able to onboard without the support of Electric and their technology.”

Additionally, Michea no longer found herself being sidetracked in her work to stop and handle day-to-day IT issues. Her team can now turn to Electric’s 100+ IT technicians who are only a slack message away. “The team now feels more empowered to fix things on their own, without looping me inIt’s given me back essentially a whole work day each week!

Once the pandemic hit, much like the rest of the world, Evolv had to transition its team to remote work. Electric set up a seamless remote employee onboarding experience, with devices delivered right to their doors. This was critical to Michea, given that most of their onboarding happened during the pandemic. “When we all went home, we didn’t miss a beat when it came to IT support & business systems accessibility, which was huge for us.”

Now, as the team begins yet another transition, this time to hybrid work, they’ve been able to lean on Electric to ensure it goes smoothly. When onboarding new employees during the pandemic, Electric configured all devices to work either from the office or remotely with a VPN. This made the return to the office easy, for Michea as the office manager, and for all the new employees. “Electric set everyone up during provisioning, so it doesn’t matter whether you want to be in three days a week or not at all. The transition’s been effortless.”

Evolv Logo
Evolv Logo

Michea McCaffrey

Office Manager

In the last eleven months, we’ve seamlessly tripled our employee headcount and transitioned to remote work, thanks to Electric's support. They ensured that we did not miss a beat when it came to IT support & are a critical partner in our next phase - hybrid work.