Recruiting World-Class IT Support: A Case Study By Electric
Betts Recruiting, broken-down:
IT support tickets that are opened and closed every month on average.
Betts Recruiting end users.
Offices in San Francisco, New York City, Los Angeles, Austin & Chicago.
• Betts Recruiting is a leading recruiting firm in 14 markets across the United States
• Prior to partnering with Electric, Betts Recruiting outsourced their IT support to an MSP that could not meet their needs during an IT emergency
• Chose Electric for response time and wide range of service offerings
• Betts Recruiting continues to work closely with Electric to standardize user and hardware processes
Founded in 2009, Betts Recruiting is the leading recruitment firm for revenue generating, marketing and people operations roles in 14 markets across the United States. Betts Recruiting Partners with businesses at every stage, across every sector—from early-stage startups to venture-backed companies. Their specialties include SaaS, Lead Generation, Online Media, Inside Sales, Social Marketing, Enterprise Sales and beyond.
IT Challenges Before Electric
Prior to working with Electric, Betts Recruiting outsourced their IT support to a Managed Service Provider (MSP). Aside from being insanely expensive, their response time averaged around 1 to 2 days.
"Prior to starting with Electric, we were wasting our resources on an MSP that didn't have the capacity to support our growing team. Since starting with Electric, we now have processes for user and device management that we can actually sustain in the years to come, as we continue to grow." - Carolyn Betts Fleming, CEO & Founder
Discovering A Solution
“As one of Electric’s first customers, and as Electric’s first ever repeat customer, I understand the product, the value and the impact they are making daily with businesses. It’s huge.” - Jamie Coakley
The San Francisco-based recruiting firm was first introduced to Electric in 2015 by its East Coast Managing Director at the time, Jamie Coakley. Betts Recruiting was in a period of rapid growth in both people and revenue—perhaps the worst possible time to have an office-wide network outage. Naturally, that’s exactly what happened.
Just weeks after moving from San Francisco to New York in order to scale their East Coast office, Coakley found herself frantically searching Google for a viable solution—that was also within her budget and could have all hands on deck within hours— as their MSP at the time did not have the bandwidth to triage the issue.
Jamie turned to her professional network as a last ditch effort and was reconnected with long-time colleague and friend, Bill Tyndall, who also happened to be the new VP of Growth and Partnerships at Electric.
After explaining the situation, Electric was able to dispatch a team of IT professionals to Betts Recruiting’s New York City office and troubleshoot the network outage. From there, partnering with Electric was an easy decision. One that suited Betts Recruitings’ budget and needs as they continued to scale.
Partnering with Electric
With over 120 employees across five offices: San Francisco, New York City, Los Angeles, Austin, and Chicago, Betts Recruiting relies on Electric’s IT platform to fulfill all of their IT needs, from day-to-day troubleshooting to updating system administration processes to major IT initiatives—including upgrading their network hardware to actually use the speed they were already paying for.
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Electric is the world’s first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.