Upon signing, Electric worked to streamline processes that would positively affect the employee experience while also maintaining efficiency. First was providing easy visibility into all laptops and computers, something that quickly became more complicated during the transition to work-from-home. Where in the past, a quick walk through the office could provide the team visibility into company inventory, remote work made it difficult to know who had which devices, which was essential for their finance and internal teams. With a single pane of glass visibility into Electric-managed inventory, there were now easy-to-understand insights into device health and compliance. This newfound visibility allowed GenUI to conduct an audit of devices and renew the old ones, a project which typically increases employee productivity by 5-12%.
Along with revamping their device management, Electric laid down stable tools and resources related to onboarding, offboarding and IT troubleshooting, with average requests taking minutes to submit. Saving the Operations team the headache of device setup and coordination, Electric handled provisioning and procurement, shipping devices directly to their new employee’s doors. And when team members needed troubleshooting, approvals or access, Electric’s team of 100+ technicians were only a slack message away for support. This shift allowed Laurie to take on the management of IT support; “Technical knowledge is not my expertise, but that’s not an issue knowing I can rely on Electric to handle all of our support needs.”