Electric commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Electric's remote IT services. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of IT managed services on their organizations. Ultimately, the study determined that Electric customers experience a 105% ROI on their services.
The IT challenge for small businesses is cost-effectively meeting broad, industry-specific IT needs. With the options of hiring IT staff or bringing in an IT managed service provider (MSP), hiring may seem like the natural choice. But there are risks around skill gaps, providing timely resolutions, and high labor costs. Working with an IT MSP may be the right choice, but you must balance cost, provided services, and quality of service. Electric’s remote IT service model reduces costs and provides a broad array of IT services that meet the needs of many industries.