IT just got easy for your small business
24 hour service desk
Full-service Hardware Lab
Flexible per-user pricing
Done-for-you IT
Basic
Onboard and offboard new employees with the devices and applications they need.
IT Management and Reporting- Employee Onboarding + Offboarding
- Device Management
- Device Security
- Technology Reviews
Core
Everything in Basic plus real-time IT support.
- IT Management and Reporting
- Employee Onboarding + Offboarding
- Device Management
- Device Security
- Technology Reviews
- Application Management
- Real-time IT Support
Custom
Ideal for companies that want to build their perfect IT setup.
- Pair either our basic or core packages with additonal IT services to craft the perfect IT set up for your business. Select from over 50 add-on service options including:
- Proactive Monitoring and Support
- Data Loss Prevention
- Secure, Cloud-based Network Access
- Email Migration
- Among many other add-on services.
By establishing standardized IT processes and taking day-to-day IT management off of our plate, they’ve set us up for success in continued organizational growth.
– CoFounder Socialfly
| IT Management + Reporting Single pane of glass visibility into your IT environment. |
|||
| IT scorecard to track IT health | |
|
|
| Employee onboarding (9am - 9pm EST, M-F) | |
|
|
| Employee offboarding (9am - 9pm EST, M-F) | |
|
|
| Set application preferences | |
|
|
| View device inventory | |
|
|
| Report on your IT requests | |
|
|
| Device Management Compatible with Windows and MacOS devices |
|||
| Secure, control, and enforce policies on devices | |
|
|
| Device lifecycle management | |
|
|
| Purchase, setup (provision) and ship devices | (5 POC) |
|
|
| Device deprovisioning | (5 POC) |
|
|
| Remote provisioning and deprovisioning | |
|
|
| Service desk support for device hardware | |
|
|
| Store and recycle devices in the Electric Hardware Lab | Priced per device | Priced per device | Priced per device |
| Security Controls | |||
| Deploy and manage device configuration settings and security controls | |
|
|
| Firewall configuration | |
|
|
| Disk encryption | |
|
|
| Operating system updates and upgrades | |
|
|
| Installation protection | |
|
|
| Idle screen timeout | |
|
|
| Password complexity | |
|
|
| Remote lock and unlock devices | |
|
|
| Remote access deployment | |
|
|
| Application Management | |||
| Install on company devices | |
|
|
| Provisioning + deprovisioning for installed applications | |
|
|
| Provisioning + deprovisioning for SaaS applications | |
|
|
| Add/Remove/Change/Updates for installed apps | |
|
|
| Add/Remove/Change for SaaS apps | |
|
|
| Service desk support for applications | |
|
|
| IT Service Desk Support from our 150+ IT technicians with an initial response of 10 minutes or less. |
|||
| 24/5 IT Service Desk via the Electric App (Excludes Employee On & Offboarding requests available 9am - 9pm ET) | (Limited to Device Management and Employee On & Offboarding Requests) |
|
|
| Electric User Hub where your team submits IT requests | |
|
|
| Service desk support for device hardware | |
|
|
| Service desk support for applications | |
|
|
| Implementation - One Time Fee | |||
| Customer implementation |  |
|
|
Power up your IT with these add-ons
Network Management
Server Management
Advanced Security Package
Frequently Asked Questions
Electric’s packages are all-inclusive as detailed above with a per-user, per-month rate ranging from $49 – $200+, based on package and number of users. From there, you may elect to add any of our add-on services to your package subscription. Prices vary by add-on service.
There is a one-time implementation fee based on the number of users in your Electric subscription. This fee includes access to a dedicated implementation specialist who will help you seamlessly onboard your IT to Electric. This specialist will be available to you for the duration of your onboarding and will lend their technical expertise to help you navigate the transition.
The choice is up to you. However, you should consider several key differences. Need support for applications and device troubleshooting? Want all of your employees to have a resource they can turn to, to submit their IT requests? Drowning in sysadmin or troubleshooting requests? You’ll want to go with the Core Package as Basic does not include these services.
Be sure to consult with your Electric account representative. They’ll be more than happy to help you select the right package based on your company’s needs.
Electric supports a variety of devices running business-level Windows and Mac OS.
Electric supports over 200 3rd party applications that SMBs most commonly use. Check our list of supported applications for more information.
Electric has built powerful integrations with best-in-class RMM software, Kaseya, and MDM software, Jamf, to protect and support your devices. When customers onboard with Electric we require that they migrate to our instances of Jamf and/or Kaseya. Doing so will ensure you have the best quality experience and allow Electric to take this work off your plate. If you are on another device management software, we will support you with the migration process.
The implementation process is broken into phases, designed to give access to the platform as quickly as possible. A typical implementation takes 45 days from start to finish with the service desk being activated within 14 days. However, your partnership will set the timeline as we will need your help to ensure Electric is set up for success, and we can work as quickly as you can.
So long as you meet the minimum subscription rate, you will have access to a dedicated customer success manager (CSM), regardless of package. Your CSM will be there to provide product and service guidance, periodic technical check-ins, support for any questions you may have, and to put you in touch with the right technical Electric experts for any IT needs that arise.
Don’t meet the minimum package requirement? You will still have access to our pooled CSM service for your questions.