Making IT easy for SMBs

At Electric, we recognize that IT is the backbone of modern business operations. It’s the key to seamless onboarding, efficient collaboration, robust security measures, and exceptional customer service. Yet, traditional IT services often fail to address the needs of today’s hybrid and remote work environments, leaving businesses vulnerable to security risks and operational challenges.

When we first set out in 2016, Electric was focused on delivering remote IT management and support. As our customers’ needs have evolved, so too has our offering. For agile, fast-moving businesses, we recognized that outsourced IT was no longer enough.

Today, we empower small and medium-sized businesses with everything they need to take full control of their IT and security environment in-house. Our best-in-class software, built for SMBs, eliminates the ticket volumes, SLAs, and costs associated with a Managed Service Provider (MSP) so you can manage your IT and security with transparency and confidence.

Our mission is to furnish you with the insights and tools to make IT reliable, regardless of your level of expertise. With IT and security management taken care of in the Electric IT Hub, you can get back to what you do best – growing your business.


Users Supported




IT Tickets Fulfilled Monthly

Ryan Denehy

Chief Executive Officer

Ryan Denehy keeps the lights on and supercharged at Electric. As a serial entrepreneur with a passion for problem-solving, he’s developed an appreciation for building technology that helps improve the human experience. He is skilled in running companies that are performance-oriented and enjoys bringing together the highest performers in their fields.

Ryan built his first company, an action sports video production company, when he was a student in college. It was acquired by USA TODAY Sports while he was still attending college. His company Swarm Mobile was acquired by Groupon in 2014.
Ryan experienced the IT pain and frustration firsthand while running his previous company and was determined to solve it with Electric. In building solutions, he is relentlessly committed to building a culture on the foundation of diversity, inclusion, and ethics. He advocates for smart thinking that comes from all walks of life and perspectives.

Yotam Hadass

Chief Technology Officer

Yotam joins Electric with two decades of experience in product development, building and scaling engineering teams and leading software architecture and operations. Most recently, Yotam served as Senior Director of Engineering for WorkMarket, recently acquired by ADP, where he led a wide variety of software operations and engineering efforts. Before joining WorkMarket, Yotam was the VP of Engineering at StructuredWeb, an industry-leading channel marketing automation platform.

Joe Fahrner

Chief Revenue Officer

Joe Fahrner joins Electric after serving as Vice President of Global Small Business at Twitter, where he spent ten years scaling Twitter’s SMB arm to a billion-dollar run rate. Serving over 350,000 customers, he oversaw engineering, data science, marketing, and sales teams. In 2009, he co-founded InboundScore, a venture-backed demand gen start-up, and held senior leadership and General Manager roles at various early-stage companies that were acquired by brands such as Experian and BankRate.

Jamie Coakley

Chief People Officer

Jamie is a proven leader with nearly a decade of success at companies in NY and SF. Prior to Electric, Jamie led the expansion of TwentyPine, focused exclusively on Salesforce and Sales Ops hiring. Prior to TwentyPine, she was East Coast Managing Director of a high-growth recruiting firm, where she scaled the company from 14 to 150 team members, with over $20M in annual revenue globally.

 Todd Mitchell

Todd Mitchell

Chief Operating Officer

Backed by the best

Bessemer Venture Partners Logo Bowery Capital Logo Slack Logo Atreides Management Logo Primary Logo Vintage Logo 01. Advisors Logo Harmonic Growth Partners Logo

Milestones in IT-Story

  • December 2023

    We gain official certification as an Apple Authorized Reseller. Electric’s Apple Authorized Reseller status further strengthens our device procurement and provisioning for our customers.

    Read more about our Apple Authorized Reseller status
  • November 2023

    We announce the launch of the free version of our SaaS product, the Electric IT Hub. This intuitive platform revolutionizes IT management for businesses of all sizes, offering seamless device, application, and employee management.

    Learn more about our innovative product
  • August 2023

    We introduce Gigawatt, our AI-powered IT assistant designed to streamline your IT experience. With Gigawatt, SMBs can troubleshoot IT issues effortlessly by leveraging its ability to check device details and provide tailored support resources.

    Learn more about how Gigawatt can enhance your IT operations
  • July 2022

    We surpass more than 47,000 end-users thanks to more than 1,000 customers. We hit over 500 full-time employees and answer an average of 44,000 tickets per month.

  • October 2021 Series D

    We announce our $90M series D as we surpass 40,000 supported users. Dan Levy headlines our first annual conference, Elevate.

    Learn more about Elevate
  • September 2021

    We acquire Techvera, a premier IT support provider based in North Texas. Techvera has been a leader in the IT service space for over 20 years, focused on increasing client ROI with every interaction. They serve over 90 clients in the Dallas-Fort Worth market and across the United States, spanning several industries including Legal, Financial, Oil & Energy, Transportation, Construction, and Manufacturing.

    Read more about the Techvera Aquisition
  • February 2021 Series C

    We close our Series C with Stepstone (formerly known as Greenspring Associates) and existing investors, raising $40M to redefine IT Support.

  • November 2020

    We acquire SINU, one of NYC’s top Managed Service Providers. SINU has been in business for over 20 years and their experience spans Non-Profit, Media & Entertainment, and Professional & Financial Services, furthering our commitment to an unmatched quality of IT support.

    Read more about the Sinu Aquisition
  • January 2019 Series B

    We close our Series B with Notable Capital (formerly known as GGV Capital) and Slack Fund was part of the investment round.

    We move to a WeWork HQ and drink more coffee than any other WeWork in New York City within the first week.

    Read more about our Series B
  • November 2018

    We reach 8,000 users powered by 200 customers. Our 70 full-time employees average more than 6,000 tickets per month and have answered more than 30,000 tickets total.

  • September 2018

    We launch our first piece of proprietary technology and name it Turbine.

    We sign our term sheet with Bessemer to raise $9 million and hit the gas!

  • November 2017

    We reach 2,000 live users, 51 live customers, and 18 full-time employees.

  • August 2017

    We hit 1,000 users, powered by 40 customers, and expand to another floor in our first office.

  • March 2017

    We ‘expand’ to nine employees but still only occupy one-half of the sixth floor at our first office.

  • December 2016

    We go live with our first customer, Betts Recruiting.

  • August 2016

    The idea for Electric takes shape.

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