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Electric Raises $25M Series B to Continue Automating IT Support

By Team Electric on Jan 23, 2019 10:00:00 AM

We're also expanding our executive team. And moved to a new office. We've got a lot going on. 

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How To Troubleshoot Your VPN When You Are Unable To Connect

By Electric Helpdesk on Jan 22, 2019 10:07:13 AM

If you are someone who uses the Internet (i.e. if you are a living, breathing human being in 2019), understanding how Virtual Private Networks, or VPNs, work can be really helpful. VPNs can help bypass geo-restricted websites so you can use Facebook in another country. They can also help speed up loading times on popular websites during peak hours. You might even find them to be helpful when trying to send or receive payments when there’s only unsecure networks available. But if you already have access to a private network or if you’re just scrolling through the pages of Reddit, constantly connecting to a VPN isn’t really necessary and can even end up being more of a hassle.

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Why Your SMB Should Move Toward Storing Documents in the Cloud

By Electric Helpdesk on Jan 16, 2019 10:26:31 AM

Just as Electric AI is the simplest and most affordable IT solution for your business, cloud document storage is the easy and affordable option for small to mid-size businesses when it comes to managing their files and resources. There are a variety of cloud storage solutions out there—many offer automatic sync, file versioning, and file encryption. A few others may offer extra features, including additional productivity apps, backup storage, and reliable customer service.

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The Google Team Drive Best Practices Your Business Should Consider Following

By Electric Helpdesk on Jan 12, 2019 4:02:06 PM

It’s no secret why people love using Google Drive. Whether it’s for business or personal use, Google Drive allows users to create, edit, store, and share documents with others in real-time, keep track of changes to files and folders, create document templates, share large files, and so much more. For G Suite Business and Enterprise users, Google offers Team Drive, which allows even better control over company organization and workflow.

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Electric Welcomes David Weiner as VP of Sales

By Team Electric on Jan 9, 2019 4:54:15 PM

Electric, the world’s first all-in-one IT support solution for small and mid-size offices, today announced the appointment of David Weiner to Vice President of Sales.

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Employee Offboarding Can Be (Relatively) Painless—Here's How

By Electric Helpdesk on Jan 9, 2019 10:34:26 AM

There are a number of reasons why you may be offboarding an employee, and not all offboarding procedures are the same. Whether it’s an ending contract, a voluntary resignation, retirement, or a layoff/firing, Electric is here to guide you through the best practices of offboarding.

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Proactive Password Management For Your Small Business

By Electric Helpdesk on Jan 7, 2019 10:37:49 AM

Are you sick of talking about password policies, password safety, and password management, yet? Starting a conversation about passwords can easily be met with heavy sighs and eye-rolls. However, it takes little effort, time, and money to keep everyone on the same page about your company’s password management policies and processes. Educate employees on password scams to watch out for, how to recover lost passwords, and what processes to follow in the event of a security breach.

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Best Practices Your Work From Home Policy Should Follow

By Electric Helpdesk on Jan 2, 2019 5:03:35 PM

Do you think letting employees work from home will help with your company’s productivity? According to a two year study led by Nicholas Bloom at Stanford, letting employees occasionally work from home showed quite a few benefits, including:

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MFA & Two Factor Authentication Solutions For Businesses

By Electric Helpdesk on Jan 2, 2019 3:12:33 PM

Remember that time you tried to sign on to your Amazon Prime account, and they asked you to enter a 6-digit code that was sent to your phone? That’s two factor authentication.

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You Can Work From Home: Remote Access for PCs

By Electric Helpdesk on Dec 28, 2018 4:27:20 PM

Troubleshooting Remote Access for PCs

Many studies have shown that working from home has plenty of benefits. Working in the comfort of your own home may help your concentration, relieve stress, and actually promote just as much, if not more, productivity than working at the office. Sounds great, right? Until you don’t have the right resources to actually do your work.

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