How Remote IT Support Can Benefit Your Business

Having accessible and efficient IT support is critical for any business to operate and succeed. Often, technical support tasks can be time consuming and costly, making on-site IT teams unrealistic for small businesses. In some cases, employees may even have to take on IT duties in addition to their primary roles, leading to reduced productivity. That’s where remote IT services come in.

What exactly is remote IT support?

Remote technical support is when IT professionals connect to your network or device from outside your office to fix your IT problems right away. At Electric, we offer business-grade IT support—like mobile device management, patch management etc etc.—that just happens to be done remotely! By using remote IT assistance, your business saves time and money.

What can we do for you from over here?

At Electric, we can handle everything from day-to-day remote IT assistance to security compliance while offering incredibly fast response times. With an initial response time of under 10-minutes guaranteed, here are some of the things we can do from all the way over here:

  • Password resets
  • Employee onboarding and offboarding
  • Enforce security configurations
  • Patch Management
  • Software implementation for 50+ SaaS apps
  • Network management and monitoring
  • Strategic project management
  • Insights into trends and vulnerabilities
  • On-site support as needed

Make sure your remote IT provider is legit

While remote user support is awesome, privacy is a big concern when it comes to a third party accessing your network and devices. So, how do you recognize a tech support scam? The Federal Trade Commission (FTC) has put together a resource to help you identify these scams. Additionally, our CISO, Alex Foley, has put together a presentation on how to defend your organization against hackers. Check it out here to learn more about how to secure your organization and network.

We might be biased, but chances are Electric can provide you with the best remote IT support. Take a look at these other companies who agree.

Think you’ve got what it takes?

At Electric, we are always looking for talented and creative people to join our team. With world-class perks and a revolutionary business model, you’ll love working on our team. Check out the latest opportunities here.

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