The IT support you need, when you need it

Modular and easy to customize, Electric makes it easy to find the right level of support.

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enhanced it support from Electric

Electric offers chat-based real-time support via Slack or Microsoft Teams, Monday through Friday from 9:00am – 9:00pm EST.

If you need something beyond our standard real-time support offering, we have 4 add-on support options from which to choose. We make it easy to help you customize your IT support experience.

Check out our add-on package options below.

24/5 Support

Need support outside of business hours (9:00am - 9:00pm EST)? No problem!

With this add-on support package, you can extend the support hours available to your team.

Pricing
$29/user/month

*15 user minimum

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Offered from Monday - Friday from 12:00am - 11:59pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Weekend Support

With this add-on support package, you can easily extend your company's support window with Electric.

Pricing
$15/user/month

*28 user minimum

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Standard Support Hours + Saturday - Sunday from 10:00am to 7:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Email Support

Do your team members prefer to email instead of chat for their IT support? We have the solution.

With this add-on support package, you can get IT support from Electric via chat and email.

Pricing
$5/user/month

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Email-based, real-time support through our dedicated support email address
  • Offered Monday - Friday from 9:00am to 9:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Finding the Right Solution for You

Standard
Support		 24/5
Support		 Weekend
Support		 24/7
NOPS		 Email
Support
Access to Support by Chat Checkmark Checkmark Checkmark Checkmark Checkmark
Business Hours Chat Support
(9:00am to 9:00pm EST Monday – Friday)		 Checkmark Checkmark Checkmark Checkmark Checkmark
24/5 Chat Support
(12:00am to 11:50 pm EST Monday – Friday)		 Checkmark
Weekend Hours Chat Support
(10:00am to 7:00pm EST Saturday & Sunday)		 Checkmark
Access to Support by Email Checkmark

Electrify Your IT

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