The IT support you need, when you need it

Modular and easy to customize, Electric makes it easy to find the right level of support.

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enhanced it support from Electric

Electric offers chat-based real-time support via Slack or Microsoft Teams, Monday through Friday from 9:00am – 9:00pm EST.

If you need something beyond our standard real-time support offering, we have 4 add-on support options from which to choose. We make it easy to help you customize your IT support experience.

Check out our add-on package options below.

Weekend Support

With this add-on support package, you can easily extend your company's support window with Electric.

Pricing
$15/user/month

*28 user minimum

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Standard Support Hours + Saturday - Sunday from 10:00am to 7:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Email Support

Do your team members prefer to email instead of chat for their IT support? We have the solution.

With this add-on support package, you can get IT support from Electric via chat and email.

Pricing
$5/user/month

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Email-based, real-time support through our dedicated support email address
  • Offered Monday - Friday from 9:00am to 9:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Finding the Right Solution for You

Standard
Support		 Weekend
Support		 Email
Support
Access to Support by Chat Checkmark Checkmark Checkmark
Business Hours Chat Support
(24 hours, Monday – Friday*)
*Does not apply to employee onboarding and offboarding support (M-F, 9am-9pm EST) 		Checkmark Checkmark Checkmark
Weekend Hours Chat Support
(10:00am to 7:00pm EST Saturday & Sunday)		 Checkmark
Access to Support by Email Checkmark

Electrify Your IT

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