The IT support you need, when you need it

Modular and easy to customize, Electric makes it easy to find the right level of support.

enhanced it support from Electric

Electric offers chat-based real-time support via Slack or Microsoft Teams, Monday through Friday from 9:00am – 9:00pm EST.

If you need something beyond our standard real-time support offering, we have 4 add-on support options from which to choose. We make it easy to help you customize your IT support experience.

Check out our add-on package options below.

24/5 Support

Need support outside of business hours (9:00am - 9:00pm EST)? No problem!

With this add-on support package, you can extend the support hours available to your team.

Pricing
$29/user/month

*15 user minimum

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Offered from Monday - Friday from 12:00am - 11:59pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Weekend Support

With this add-on support package, you can easily extend your company's support window with Electric.

Pricing
$15/user/month

*28 user minimum

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Standard Support Hours + Saturday - Sunday from 10:00am to 7:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Email Support

Do your team members prefer to email instead of chat for their IT support? We have the solution.

With this add-on support package, you can get IT support from Electric via chat and email.

Pricing
$5/user/month

What's Included?

  • Chat-based, real-time support via Slack or Microsoft Teams
  • Email-based, real-time support through our dedicated support email address
  • Offered Monday - Friday from 9:00am to 9:00pm EST
  • Support with troubleshooting, sysadmin, and approvals.

Finding the Right Solution for You

Standard
Support
24/5
Support
Weekend
Support
24/7
NOPS
Email
Support
Access to Support by Chat Checkmark Checkmark Checkmark Checkmark Checkmark
Business Hours Chat Support
(9:00am to 9:00pm EST Monday – Friday)
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24/5 Chat Support
(12:00am to 11:50 pm EST Monday – Friday)
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Weekend Hours Chat Support
(10:00am to 7:00pm EST Saturday & Sunday)
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Access to Support by Email Checkmark

Electrify Your IT