From response to resolution, our chat-based support puts the ‘help’ back in helpdesk.
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Keep your business moving with Electric's chat-based, lightning-fast IT support. Slack us your requests and we'll handle the rest, so you can get back to work.
We have a 60+ person team, ready and willing to help. Once the Electric Slack App is enabled in your Slack workspace, your team will have access to Slack Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes 😉).
Electric’s team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we’ve got your team covered.
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Want to better understand the type of IT support your team really needs? We've got you. While accessibility and speed are necessary for keeping your teams happy, we know that management is all about the ROI. In the Electric Platform (aka Turbine) we offer a comprehensive dashboard that breaks your team’s request volume down by timeframe, type, and requestor.
