Real-time Support

From response to resolution, our chat-based support puts the ‘help’ back in helpdesk.

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Electric is Just a Slack Away

Keep your business moving with Electric's chat-based, lightning-fast IT support. Slack us your requests and we'll handle the rest, so you can get back to work.

Lightning-fast response rate

We have a 60+ person team, ready and willing to help. Once the Electric Slack App is enabled in your Slack workspace, your team will have access to Slack Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes 😉).

Learn more about the Electric Slack App >

One Team handling all of your requests

Electric’s team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we’ve got your team covered.

Hit us up for:

  • Day-to-day Troubleshooting
  • SysAdmin Support
  • Requests for access to files, apps, and hardware

Visibility into your IT support needs

Want to better understand the type of IT support your team really needs? We've got you. While accessibility and speed are necessary for keeping your teams happy, we know that management is all about the ROI. In the Electric Platform (aka Turbine) we offer a comprehensive dashboard that breaks your team’s request volume down by timeframe, type, and requestor.

Consider Us a Part of Your Team

When you’re able to respond to that needy team member's DMs with “Just Slack Electric”, we’ll know we’ve done our job.

Can you reset my Office365?

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Will you purchase a new keyboard ⌨️ for me?

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I can't connect to the network 🤯

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Can you create an account for a new hire?

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Can you back up my local files to Google Drive?

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I can't connect to the printer. Please help 😭

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