Remote IT support to empower your workforce
Is your team working from home? Electric’s remote IT support can make sure your IT requests are answered in minutes, all via Slack or Teams.
We’ll keep things running like business as usual
Have a growing remote workforce? Let Electric’s Remote IT team put the proper technology and cybersecurity measures in place to protect your business. We’ll also be there to provide real-time remote IT support that keeps your employees productive and ensures they have secure access to your business systems, no matter where they’re working.
Real-time Remote IT Support
With a growing remote workforce comes an increased IT workload. Let Electric take day-to-day requests off your plate and keep your business moving. Our team of 100+ support technicians is just a Slack away, empowering your team members to reach out for support – wherever and whenever they need it. And, with a response time of 10 minutes or less, they can stay focused.
Hit Up our Remote IT Support Team for:
- Day-to-day troubleshooting
- SysAdmin support
- Requests for access to files, apps, and hardware
Remote Device Management through MDM
It’s hard enough to keep track of the status of your organization’s devices when they are all in one place. Electric has partnered with best-in-market MDM software, Jamf (Macs) & Kaseya (PCs), to automate processes that keep your devices healthy, secure, and up-to-date, wherever they are. With it, we can remotely support and monitor your devices.
Remote IT Services through MDM includes:
- Giving you visibility into your device inventory & health
- Managing device-level access to your SaaS applications
- Proactively rolling out patches, upgrades, and policies
Remotely Recommend, Implement, & Monitor Security Policies
With your team members logging in to your business systems from a variety of networks, Electric’s remote IT services will ensure your data remains secure across your devices, cloud drives, and applications. Standardized policies such as password encryption or firewall permissions help to mitigate this risk. Not sure where to get started or need support in ensuring they remain up-to-date?
Lean on Electric’s Remote IT Team for:
- 2FA & MFA recommendations & implementation
- Device-level security recommendations & implementation
- Network standards recommendations & implementation
- Deployment of updates for OS and SaaS apps
- Monitoring of antivirus installed on company devices
Remote Device Management through MDM
It’s hard enough to keep track of the status of your organization’s devices when they are all in one place. Electric has partnered with best-in-market MDM software, Jamf (Macs) & Kaseya (PCs), to automate processes that keep your devices healthy, secure, and up-to-date, wherever they are. With it, we can remotely support and monitor your devices.
Remote IT Services through MDM includes:
- Giving you visibility into your device inventory & health
- Managing device-level access to your SaaS applications
- Proactively rolling out patches, upgrades, and policies
Not sure where to get started when it comes to establishing your WFH plan?
We’ve rounded up tips for everything from setting up a BYOD policy to minimizing cybersecurity threats to your business.
Check out the new Remote IT Support section of our blog