Slack + Electric

Slack works where you work. That’s why we chose Slack to deliver chat-based, lightning-fast IT support that keeps your business moving.

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Secure, Accessible, and Lightning-Fast IT Support

Real-time support at your fingertips

Get solutions when you need them, increase productivity, and decrease downtime with unlimited, real-time tech support. Backed by the power of 60+ support technicians, Electric is able to provide support to 10,000+ end-users in Slack.

Support and requests, all in one place

Regardless of your employees’ needs — troubleshooting support, sysadmin assistance, or requesting a new device — they can slack them all to Electric. And, when it comes time for you to approve those requests, you’ll be able to manage them directly in Slack with a click of a button.

Secure communication with your team

In addition to maintaining the security for your business at the network, application, and device levels, we ensure that access to, and storage of, Slack messages with your team members, remains secure.

Need Support? Just Slack Electric.

Once live with Electric, we are just a slack a way. Your team can send us their requests through the Electric Slack App. We'll respond in 10 minutes or less to provide real-time support. We guarantee it.

Can you reset my Office365 password?

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Will you purchase a new keyboard ⌨️for me?

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I can’t connect to the network 🤯

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Can you create an account for a new hire?

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I can’t connect to the printer 📑

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Can you back up my local files to Google Drive?

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A Solution for Every IT Need

Day-to-Day IT Troubleshooting

From device glitches to password resets, real-time tech-support in Slack encourages end-users to request more and research less, ensuring maximum productivity.

SysAdmin Support

Electric has your team covered when it comes to managing access and permissions. Whether you need a new email alias created or a SaaS app to be implemented department-wide, we’ve got your back.

Request Approval

When an end-user submits a request to purchase hardware or change their access to an app, designated approvers automatically receive notifications in Slack that they can approve or deny in one click.