Slack + Electric
Slack works where you work. That’s why we chose Slack to deliver chat-based, lightning-fast IT support that keeps your business moving.
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Get solutions when you need them, increase productivity, and decrease downtime with unlimited, real-time tech support. Backed by the power of 100+ support technicians, Electric is able to provide support to 10,000+ end-users in Slack.
Regardless of your employees’ needs — troubleshooting support, sysadmin assistance, or requesting a new device — they can slack them all to Electric. And, when it comes time for you to approve those requests, you’ll be able to manage them directly in Slack with a click of a button.
In addition to maintaining the security for your business at the network, application, and device levels, we ensure that access to, and storage of, Slack messages with your team members, remains secure.
From device glitches to password resets, real-time tech-support in Slack encourages end-users to request more and research less, ensuring maximum productivity.
Electric has your team covered when it comes to managing access and permissions. Whether you need a new email alias created or a SaaS app to be implemented department-wide, we’ve got your back.
When an end-user submits a request to purchase hardware or change their access to an app, designated approvers automatically receive notifications in Slack that they can approve or deny in one click.
