Upgrade Your Outsourced IT

Transparent and reliable support that fits into the way your business thinks of IT, not the other way around.

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IT Should Be Simple

We're not regular IT. We're IT, simplified. We believe that it should be easy to connect with a support technician. That processes like on/offboarding or setting up a new device should be seamless. That it should be clear what the status of your open IT projects is or how many of your devices have FileVault enabled. Most importantly, we believe in being transparent about IT service costs.

Accessible & reliable support

Say goodbye to complicated ticket submission processes, 48hr + long response windows, and having to project manage your org's IT support requests. Electric integrates directly into your Slack Workspace, empowering your team members to reach out for IT support, whenever they need it. Our team of 100+ IT support technicians is able to respond to requests from across your organization in 10 minutes or less.

Your team can Slack @Electric for:

  • Day-to-day Troubleshooting
  • SysAdmin Support
  • Requests for access to files, apps, and hardware.

Visibility through the Electric Platform

Your IT environment should be easy to navigate, particularly when you have questions or need to report on what's happening in it. The Electric Platform offers visibility into all aspects of your IT infrastructure, all in one place, including:

  • Support request volume by timeframe, type, and requestor
  • The status of open strategic IT projects with Electric
  • Credential configuration for applications
  • Department level provisioning profiles
  • Hardware details (servers, firewall, etc.)
  • On/offboarding history & request status
  • Device inventory & details (serial number, ram, etc.)

Leverage our expertise

Get access to a fully loaded IT team that scales with your business. Because we want to support your organization across all of the aspects of it's IT needs, we've acquired the tools and wide array of expertise to match. Between our Service Desk, Professional Services, and Customer Success teams, you have access to a 130+ IT management experts. We're ready to support you in everything from streamlining on/offboarding through network management. As well, we've partnered with key technology providers that help us provide you with best-in-class remote support.

Learn more about our wide array of IT management capabilities >

Transparent Costs. More Value.

Unlike traditional IT managed service providers, our services come priced as one flat rate subscription with all aspects of our IT services baked in. No hidden costs. No nickel & diming.

Have a strategic project or need to add locations/users to your service? No problem. We'll provide clear guidelines on the addition to your subscription or the project's hourly rate.

William Heath

COO, Newhouse

For us, the decision to work with Electric was simple. In our opinion, Electric is the most forward-thinking IT company in the industry. They were able to meet our day-to-day support needs and provide us visibility in our IT environment in ways that our previous provider just could not.