IT Service Management: What You Can Gain from Outsourcing Your IT

If you’re running a business—whether it’s 10 people or 1,000—IT support is mission critical. The IT function covers everything from troubleshooting to installing network security software, and it’s critical that these tasks are taken care of immediately. 24/7 IT support would be ideal, but you can’t expect your IT employees to sleep at the office. That’s where outsourced IT services come in handy.

How does IT Service Management Outsourcing Work?

Just like having a dedicated IT team onsite, having outsourced IT service management means having a dedicated help desk always ready. Instead of waiting for an IT person to come to your desk to resolve an issue, these outsourced services allow for instant support.

So, how do you reach your outsourced IT service management person for help? At Electric, we work through Slack, an instant messaging app. Say you’re having issues logging into your email: send us a message, and we will respond within 10 minutes guaranteed. This efficiency means you can get back to what you were doing and stay on track, improving your bottom line and taking your business to the next level.

Outsourced IT service management providers can handle more than just troubleshooting. Services range from employee onboarding and offboarding to mobile device management, network security management, and so much more.

What are the benefits of outsourcing IT Service Management?

Working with an outsourced managed IT service provider means you receive efficient and effective support that keeps your work on track and your team focused. It also means having instant access to knowledgeable IT pros who are ready to solve any issues as soon as they arise. This real-time support keeps things moving fast with less downtime and fewer errors.

Outsourcing your ITSM also keeps your risks low. These managed service providers are well-versed in compliance standards and regulations. They know exactly how to keep your network secure and your data safe. You don’t have to worry about staying on top of the latest security patches, your provider handles it.

Worried about the cost? Outsourcing your IT service management actually saves you money—you’re spending less per user per month, and having instant IT support means less of a chance of costly downtime. Small businesses may be concerned they can’t afford a dedicated in-house team, but by outsourcing, you’re receiving the same level of expertise at a more reasonable price.

What should I look for when choosing an outsourced IT service management provider?

The most important thing to consider when outsourcing IT is security. Find a provider that is legit—these people are responsible for keeping your network and devices secure. This Federal Trade Commission (FTC) resource can help you spot a tech support scam. Electric’s CISO, Alex Foley, has also put together a presentation to help you defend your organization from hackers.

You will also want to make sure that your provider has the capabilities to handle all your IT needs, and that they can handle them quickly. At Electric, we guarantee a 10-minute response time. If you need us, we can be on-site within 3 hours. Here are some companies that think Electric is pretty great, and we’re pretty sure we would be great for you too.

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