Electric Helpdesk
December 28th, 2020
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What is outsourced IT support? Simply put, Outsourced IT Support is a technical service designed to help with computer technology that’s not owned by an internal member of your company. It includes the day-to-day IT support requests any business faces—systems administration requests, tech support and troubleshooting, installing and configuring computer hardware, software, systems, networks, printers and scanners, etc.
It’s also a critical function of every business.
Any time you have IT problems, your business can suffer. Issues that go unresolved are all but guaranteed to slow productivity, frustrate staff and cost your organization time and money, both precious commodities for any business. Working with a managed IT service provider, however, can eliminate the everyday stresses of IT support, allowing you and your teams to keep your focus where it’s needed. Having a outsourced IT service provider with a dedicated IT help desk will ensure you receive the efficient and effective support needed to keep your daily work on track, improve your bottom line and take your business to the next level.
So, what benefits come with using an outsourced IT support provider like Electric?
There are a number of services that outsourced IT services can provide. And while not all companies will cover all of these elements, here’s a sampling of what kind of IT support you can expect when you work with an MSP.
A business is only as healthy and secure as the devices it relies on. And since only 14% of SMBs consider their security as highly effective, working with an outsourced IT provider can really make a difference. A managed service provider can manage detailed software and hardware information to help with determining purchases and how devices are/will be used, which can lower costs. This way, you’re not over-purchasing or losing track of assets.
How a Outsourced IT Support can help:
Security is always at the forefront of any good approach to IT management. Both are essential to reducing risks and mitigating threats.
How Outsourced IT Support can help:
There are any number of problems and threats you may face—system failures and viruses spring to mind—so it’s important to monitor hardware and software in order to stay up-to-date and protected. For that you need a reliable and secure network.
How Outsourced IT Support can help:
Organizations need ways to keep their Cloud environments and applications under control so they can move forward without compromising security. Fun fact! Cloud computing can have financial benefits: shifting from onsite to cloud can help lower up-front costs.
How Outsourced IT Support can help:
Whether it’s from a security breach or ransomware attack, human error or natural disaster, lost data can have massive impacts on your business. It can take hours to recover lost data and that can cause permanent damage to your reputation and your business/bottom line. Your company can’t afford the downtime—on average, an employee’s cognition will decrease 20% after a work stoppage—that comes from neglecting backup or disaster recovery.
How Outsourced IT Support can help:
Consider this: 20% of SMBs will suffer a failure of some sort every five years that will cause them to lose critical data. Strong storage technologies can make a big difference on how successfully you manage your business, drive productivity, reduce costs and enhance security. This is important whether you’re using the Cloud, onsite servers or a combination of both.
How Outsourced IT Support can help:
Virtualization—creating a virtual, i.e., software-based, computer system that simulates hardware functionality, like networks, servers, etc.—can help your business reduce expenses and boost efficiency. SMBs are on trend for a higher virtualization spend this year, which is helpful considering it can increase a company’s productivity, agility and scalability.
How Outsourced IT Support can help:
Get full visibility into the volume and types of support issues your team is facing. You can identify trends and vulnerabilities in your organization that will help you make proactive decisions to enhance your organization’s security and operational efficiency.
How Outsourced IT Support can help:
Telecommunication is hugely important for a business to thrive. Improving your systems, unifying and integrating communications — phone lines and computers, software, storage and internet, etc.— will assist your team in delivering the kind of service your customers need.
How Outsourced IT Support can help:
We all hope to never be the victim of theft or cyber attack. Unfortunately, it can happen. But an effective security system can help prevent theft (Note: Businesses that employ IT monitoring can see a 22% decrease in theft) and is important for any business that wants to protect its assets.
How Outsourced IT Support can help:
Onboarding a new employee should be an easy and pleasant experience for both you and your new hire. And, of course, offboarding one should be as stress-free as possible. Whether it’s getting hardware and all necessary credentials set up on day one, or updating security and access permissions upon departure, an MSP can change something complicated and time-consuming into a quick and easy process.
How Outsourced IT Support can help:
Since it’s your go-to resource for IT service questions and needs, the help desk is an essential part of the technology system of any company and, therefore, a key element of any smart business plan.
How Outsourced IT Support can help:
Don’t wait until you already have an issue before engaging an MSP, get in touch with the best-in-class Outsourced IT Support. Having the right outsourced IT support team on your side saves you time and resources and helps to keep things running smoothly. Electric is the new standard in IT, delivering world-class IT support. We are a fully integrated IT platform, which makes access to support effortless and lightning fast. IT powers business, and Electric powers IT.