April 28th, 2022 Read Time: 4 minutes
The Electric Team provides real-time IT support to 25,000 users and centralized IT management to over 400 customers.
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The Electric Product Team is always working to improve our existing offering for our customers. Check out what the product team has been working on this past month and a preview of what’s coming up in May & June.
Electric now provides remote and onsite IT project support to the ENTIRE COUNTRY! Oh yes, you heard that right. Regardless of where your IT projects are taking place, Electric will be able to support you. Need to do a new network installation or build-out? Looking to install a new server backup solution? Simply ask your Customer Success Manager to connect you with our Professional Services Team. From there we’ll scope out the work, connect you with the right tech for your needs, and project manage the work, all on your behalf.
From a platform perspective, April was all about supporting our power onboarding users in Turbine. When submitting requests, you’ll have the option to pause and put your request in draft mode. Not sure which devices are available to incoming new hires? You’ll now be able to see which devices are reserved vs. available inside your Device Management page. Learn more about these enhancements below.
This month we’ve kicked off a new partnership that allows us to provide onsite assessments, emergency onsite support, and onsite projects to locations across the country. Need to do a new network installation or build-out? Looking to install a new server backup solution? No problem. On top of the remote services we offer today, we’ll be able to partner with you for these onsite and remote projects. Interested in partnering with our Professional Services Team on an IT project? Let your Customer Success Manager know and they’ll get you set up!
Ever started an onboarding request in the Electric Platform, aka Turbine, and gotten pulled into another task? Or started a request, but then needed to wait for more information on the new hire? Yea, us too! We’ve heard your feedback and have added a draft mode option for these requests. Simply click “save draft” and come back to the request whenever you’re ready.
The power of our Device Management page in Turbine, aka the Electric Platform, is as powerful as the visibility it gives you, our Electric Admins. In that spirit, we’ve heard your call to not only see devices currently being stored in inventory but which of those devices are currently reserved for incoming employees. Why is this important? Well, while it may say you have 10 devices available in storage, only 3 of them may be available as the rest are reserved for other upcoming onboardings.
The latest SaaS app integration Electric is focused on is with Zoom. By integrating with your SaaS applications, Electric will be able to speed up your request completion & eliminate user or agent errors. When launched, Electric will integrate with your Zoom account to ensure that all departing employee accounts are deleted on the requested offboarding date, ensuring your licenses remain secure. Once deleted the license will be wiped of the departing employee’s data and made available for use by new or existing employees.
We recognize that entering device information for onboarding requests is too manual. You currently have to grab the device name and serial number from the Device Management page and copy it into the request. Offboarding requests will now pull in all devices assigned to the email address of the employee who is attached to the request. Yet another way in which we are working to make the request submission process as automated as possible!
If the product release information above sounds like it could provide leverage to your organization and you’re not already an Electric Customer, then contact us to discover how we can start making IT simpler for your team.