March 30th, 2021 Read Time: 4 minutes
The Electric Team provides real-time IT support to 25,000 users and centralized IT management to over 400 customers.
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The Electric Product Team is always working to improve our existing offering to our customers. Check out what they’ve been working on this past month and a preview of what’s coming up.
This and the next few month’s product releases are focused on improving your IT infrastructure visibility and simplifying the on/offboarding request process.
The reason we created Turbine was to make IT management more transparent and simpler for you. One important way we do this? Through the data we provide you in Turbine, which is only valuable to you if it is accurate and kept up to date. So, we’ve made key improvements to both our requests dashboard and device management page which ensure you’ll always have clean data, updated in near real-time.
When it comes to making requests in Turbine, we are laser-focused on identifying ways to make them easier and faster to complete. We identified several impactful ways to do this including creating drop-down selection for many of our fields – speeding up the process, while also removing the margin for error.
We’ve heard your feedback and want to provide you with the most real-time data so that you have full visibility into how we support you every day. We are transitioning data visualization service from Periscope to Looker to do just that.
Once this transition is completed, you can expect little to no delay between requests being made by your team and when they populate in your Turbine dashboard. Check out the release video to learn more.
Ok, so Macbook Pro 1625 is not checking into its MDM. Hmmm, who currently has Macbook 1625 again? Yea, no one has time to match a serial number or device name back to a user. This is why, back in December, Electric added an “Assign Device” feature to your Device Management Page in Turbine allowing you to quickly select from your list of users and assign a device to them with a click of a button.
But what if you have 25, 50, even hundreds of users to do this for? Well, we’ve got you covered there too. This quarter we’ll be automating your device assignment. Turbine will let you know how many unassigned devices and allow you to send an “assign device” link to all of your users without devices assigned to them, all right from inside the platform! Check out the release video to learn more.
For customers with Electric-managed Google accounts— we have some exciting news for you! We are making account provisioning for new employees streamlined through Google automation.
Ok, so what does this mean exactly? Well, as you are making an onboarding request, you won’t have to remember the name of the calendar or email group you’d like a new user to be added to. You’ll be able to simply select it from a drop-down list that is pulling directly from your google account. Not only will this save you time, but it will help to eliminate errors in the set-up of these accounts for your users.
Taking the time you spend on on/offboarding from 3+ hours/per employee (on average) to less 8 minutes, is something we pride ourselves on at Electric. We want you to be able to pass this work off on us and get back to work that will be strategically impactful for your business.
However, we don’t want to rest on our laurels here. We’ve gotten a ton of feedback on ways to improve this experience and we are excited to be rolling out functionality that addresses many of them over the next several months. Starting in May, we’ll begin addressing the challenges you’ve shared with us through by:
Eliminating the need to fill out calendar and application-level permissions & settings for each request.
Making is easier to view the progress of each request.
Allowing you to schedule onboarding tasks to align with your internal timelines.
Providing you with the ability to create drafts of your requests.
Offering enhanced shipping support for offboardings.
Next month, check back for our April 2021 Product Release Update. Here we’ll share more details around what specific functionality that will be ready for you to begin using in May!
If the product release information above sounds like it could provide leverage to your organization and you’re not already an Electric Customer, then contact us to discover how we can start making IT simpler for your team.