The IT Expert Operations Teams Turn To

Whether you have in-house IT expertise and support or not, you can turn to Electric to help fill the gaps.

Streamlined IT That Keeps Your Team Productive

IT powers your businesses. It’s what keeps tools such as applications and cloud storage functioning, team members effective and productive, and ensures your org’s data remains secure. Your team has enough on its plate ensuring that the business runs smoothly without having to play a “de facto IT manager” role or establish IT management processes. With Electric you’ll have access to the expertise of 100+ IT Specialists combined with best-in-class technology that you can consider an extension of your team in IT support and management.

Kim Kreuger

VP, COO, Overstreet Associates

We love the fact that Electric is able to support all of our devices, both Macs and PCs. They've been able to provide us a level of with visibility into the status and health of our devices that was not available to us before. Not only did we choose Electric for their capabilities, but we wanted to partner with them because we could tell that they are paving the way for the future of IT. The knowledge and expertise they've shared with our team has been invaluable.

Real-time support to keep your team productive

We know that providing day-to-day IT support, can be a massive time suck, either for your IT Operations team or your the individual/team who has to manage IT by “default”. And, a timely response to team members requests or issues, from troubleshooting needs to file access, can make a huge difference in their productivity. We want to give your team their time back and provide your employees with a high-quality support experience, directly where they work every day, integrating seamlessly into your Slack workspace or Microsoft Teams tenant. Backed by a team of 100+ IT Technicians, with an initial response time of 10 minutes or less, our real-time support empowers your team members to reach out whenever they need it.

Your team can chat @Electric for:

  • Day-to-day troubleshooting
  • SysAdmin requests
  • Requests for access to files, apps, and hardware

Learn more about our real-time support capabilities >

Establish and/or streamline internal processes

From manual on/offboarding spreadsheets to rouge password management, you may be “getting by”, but could use support and guidance when it comes to IT process standardization. Then there are things like security, compliance, and device/server/network management that your team or your IT Operations team just don’t have time to think about or the technical knowledge in-house to address. Don’t wait for a cyber attack or sudden growth to seek out help.

  • On/offboarding request management
  • Device procurement and provisioning/ de-provisioing
  • Network and server selection, installation, & optimization
  • MDM setup and installation across your devices
  • Application provisioning and credential management
  • Cloud organization & policy configuration
  • Selection and implementation or 2FA or MFA, device-level security, & network standards

Learn more about our IT management capabilities >

Gain visibility into your IT environment

Whether you have technical knowledge or not, Electric believes that your IT environment should be easy to navigate. We know there will be times when you may need to know how many devices you have and which team members have which types. Or, your IT Team may need to report on the success of IT support for the last quarter including what the most common ticket types were or how the volume of requests compared week over week. Through the Electric Platform (aka “Turbine”), we offer single-pane-of-glass visibility into all aspects of your IT infrastructure, in the same place that you are managing your Electric account.

Details we’ll show you include:

  • Support requests volume by timeframe, type, and requestor
  • Time to resolution for requests
  • Individual ticket and overall team satisfaction with the service provided
  • The status of open strategic IT projects with Electric
  • Credential configuration for applications
  • Department-level provisioning profiles
  • Hardware details (including servers & firewalls)
  • On/offboarding history & request status
  • Device inventory & details (serial number, RAM, etc.)

Leverage Our Expertise

Let Electric be an extension of your team. Between our Service Desk, Professional Services, and Customer Success teams, you’ll have access to 100+ IT management experts. So, whether you have an in-house IT team or not, our wide range of expertise can help fill the gaps where you need help and will scale with your business. In addition to providing support and management services, we’ll also be happy to provide guidance or make recommendations when it comes to approaching IT policies or purchases.

Ready to modernize your IT?

Request a Demo