Partnering With Your In-house IT Team

Let us take time-consuming work off your plate so that you can focus on the strategic work that drives your business.

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We Want to Make You an IT Superhero

We know that the strength of an IT team shouldn't be measured simply by the number of tickets it can close, but by its ability keep to keep its business moving. We want to give you and your team your time back to focus on the strategic projects that impact the operations and bottom line of your business.

Pass off lower level Tasks

Instead of resetting that team member's password for the 8th time, tell them to "Slack Electric". Our team of 100+ service desk technicians can handle IT support requests and issues across your entire org. We'll take on this work so that you can get back to the job you signed up for, while ensuring you retain full visibility into your team's IT needs.

Our real-time support has:

  • Accessibility where teams already work (Slack)
  • 10 minute (or less) response rate
  • Dashboard visibility into request volume & type

Learn more about our real-time support capabilities >

Streamline on/offboarding

Your IT team plays a crucial role in the on/offboarding process, directly impacting your team's security & employee success. But, processing these requests can become a full-time job. Instead, let Electric handle the operational leg work so that you can claim the glory. Set the parameters around which devices, applications, communication channels, and file access should be in each departmental profile.

From there we'll:

  • Procure & provision/de-provision your devices
  • Manage app & software credentials
  • Handle file and cloud storage access

Learn more about our on/offboarding capabilities >

Get support for your strategic projects

Have an office move coming up? Need to update your network? Maybe you just need some re-cabling work done. Put the power of Electric's 15+ Strategic Projects Team and 30+ partner network to work for you. We'll do the project discovery, scope of work, and oversee its execution. And, you'll have access to a dedicated Project Manager who will source the best partner and manage that relationship on your behalf.

Partner with Electric for:

  • Office Moves
  • Network upgrades/buildouts
  • Email and data migrations
  • Supported identify management platforms
  • Conferencing and hardware install
  • Small onsite projects (exp. running cables)

Learn more about our strategic project capabilities >

Leverage our expertise

Get access to a fully loaded IT team without a fully loaded price. Because we want to support your IT team across all of the aspects of IT, we've acquired the tools and wide array of expertise to match. Between our Service Desk, Professional Services, and Customer Success teams, you have access to a 130+ person team, ready to back you up. As well, we've partnered with key technology providers that help us provide you with improved IT request response time, remote troubleshooting, and visibility into your IT environment.

Stephen Bruno

VP of IT Strategy & Operations, Vevo

Being able to maintain a lean IT team in-house while leveraging the knowledge and bandwidth of Electric's 100+ technicians, has been invaluable to me.