Finally, an IT Solution With Support Capabilities That Can Keep Up.

Business-grade technology is evolving rapidly. Isn't it time business IT support did the same?

A Solution for Every IT Need

Real-time Support

From systems administration requests like password resets and creating email aliases to tech support and troubleshooting, our chat-based support model encourages end-users to request more and research less, ensuring maximum productivity.

  • No limit on ticket submissions
  • An initial response time of 10 minutes or less
  • No time spent self-diagnosing
Learn more about our real-time support capabilities >

Device management

A business is only as healthy as the devices it relies on to get things done. We partner with industry-leading mobile device management (MDM) software for Mac and PC shops alike to give our customers full visibility into their devices’ health and enforce security policies.

  • Automated device provisioning and de-provisioning
  • Roll out custom security configurations organization-wide
  • Real-time visibility into device health
Learn more about our device management capabilities >

Network & Server Management

A reliable and secure network is at the core of every modern business. And, your data is only as secure as the servers it is stored on. With unmatched visibility and efficiency, we can manage your entire network & servers remotely, eliminating the cost and complexity of traditional on-site support.

  • Audit & assessment of infrastructure
  • Proactive network monitoring
  • Remote troubleshooting

Learn more about our network & server capabilities >

Employee onboarding & offboarding

From making sure new hires have all of the hardware they need to ensuring they have the necessary credentials, Electric’s proprietary technology takes onboarding from time-consuming to pain-free. We’ve also made offboardings painless and secure with the ability to schedule in advance and make edits in real-time.

  • Customize at the department level
  • Increase employee productivity from Day One
  • Give and revoke user access instantaneously

Learn more about our employee on/offboarding capabilities >

Strategic projects

From office moves to migrating on-site servers to the cloud, Electric helps businesses to carry out strategic projects that impact their bottom line. From full-fledged project management to additional support for internal teams, Electric is always standing by.

  • Fully dedicated project management team
  • Projects done at cost without the hidden fees
  • Expert insights and recommendations

Learn more about our strategic project capabilities >

On-site support

Find comfort in knowing that you can get boots on the ground in case of an emergency. We’ll get a technician to your office within three hours or fewer to assist with emergency network outages, cable cleanups, setting up new workstations, and more.

  • On-site in three hours or fewer guaranteed
  • Transparent communication around project status
  • Reduce emergency-related downtime

Security and compliance

Whether you’re facing SOC 2 compliance or need to roll out security policies that enforce FileVault organization-wide, Electric helps support and guide organizations toward meeting their businesses’ most important requirements, all with a full audit trail of activity.

  • Enforce organization-wide security policies
  • Improve auditing practices
  • World-class security and compliance partners

Learn more about our security capabilities >

Monitoring and insights

Get full visibility into the volume and types of issues your team is facing. We’ll work closely with your team to identify trends and vulnerabilities in order to make proactive recommendations that enhance your organization’s security and operational efficiency.

  • 24/7 access to reporting dashboard
  • Real-time visibility into end-user requests
  • Identify trends and vulnerabilities within your organization

You deserve IT support that’s actually, well, supportive.

See Electric in Action