What’s New?
We are excited to introduce a set of “Order received!” confirmation emails that will be sent shortly after equipment has been purchased through Turbine or the Electric IT Hub.
Key Features:
- Order acknowledgment email to the requestor: Users who place a hardware purchase request will be sent a confirmation email detailing what was requested, where it will be sent, and approximate timelines for shipment. We also let them know that additional communications will be sent to them when the order ships and what to do if they need assistance with the order.
- Hardware purchased on your behalf email to receivers: When an admin places an order on another employee’s behalf, we will notify the employee to let them know what’s coming, where it will be sent, and inform them that tracking information will also be provided once the order has shipped.
- Note: We will not send these emails when the order is related to an employee’s onboarding as those tend to be placed well in advance of an employee starting with the company. In those cases, the first email an employee will receive is the “Order shipped” email with tracking information.
Why It Matters:
By adding “Order received!” confirmation emails to our already robust set of status update emails and in-app request tracking, our customers can experience peace of mind knowing exactly where their orders stand throughout the process.