We are excited to announce an enhancement to our Security Solutions page in IT Hub which will provide even more information about your security landscape. We will expose data directly from our email security partner solution Harmony Email & Collaboration (fka Harmony Email & Collaboration) onto this page in order to provide easy access to this information giving you an ease of mind that your security solutions are working as they should.
Key Features:
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HEC Dashboard: Admin users can now access a dashboard dedicated solely to HEC metrics. This release will focus on providing a quick overview of how many email threats have been scanned broken down by type and severity while also being able to see which employees have been targeted the most.
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Submit a ticket for more help: Admin users can now submit a ‘Get help with HEC’ ticket directly from this page, instead of having to navigate to the Support Center.
What's Changed:
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Enhanced accessibility to HEC data: By showing HEC data directly to admins within the IT Hub, they are now able to see this data without having to navigate and login to the individual Partner Portal. Seeing this data also provides an ease of mind to the admin that HEC is working and provides a quick overview of the threats that have been scanned.
Tech Notes:
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Data Refresh: This data will be refreshed once a day and counts will only show from the last 30 days.
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Ticket submission: Submitting a help ticket from this page will follow the same workflow as submitting a HEC help ticket from the Support Center.
Why It Matters:
This feature significantly enhances the user experience within IT Hub, empowering admins with greater accessibility into their HEC data. By centralizing this data into IT Hub, we aim to provide the users with all necessary data in one place, without having them have to log into the HEC Portal itself.
Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don’t hesitate to reach out to our product support team.