What’s New?
A lot can happen with your devices. This is why we have introduced the functionality to unenroll your device from the Electric Desktop App and Mobile Device Management (MDM).
Key Features:
- Initiate an Unenroll from the Employee Profile (Admin Only): Admin users can visit the employee profile of the employee who wants to unenroll the device from the existing Desktop App. Admin users will see an option to send an email to the employee with the unenroll instructions and URL.
What’s Changed:
- Unenroll action is added, in addition to Lock action: Employee profiles are the home for device actions related to your employee’s device. On the device card of the profile now, the admin will see both options to initiate a device lock and unenroll a device.
Tech Notes:
- Unenroll under the hood: Unenroll will remove the Electric Desktop App and MDM if you are on the Pro plan. The employee will need to carefully follow the instructions on the email from the IT Hub platform to successfully complete the unenroll. The device card on the employee profile should return to the empty state when the unenroll is finished.
Why It Matters:
Completing all functionality – unenroll and enroll – for our device actions ensures a seamless user experience and allows the admin user to self-serve their employees when they need to swap out or deprovision a device.