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The Electric Story


Running my previous company in San Francisco in 2013, I wrongly assumed that IT was an outdated and unnecessary concept for a modern company. We use Apple computers! We’re all tech-savvy! Nothing breaks! The cloud! I could go on. Once we got to about 30 employees the responsibilities started to pile up:

  • Who’s going to set up computers for all the new hires? What software should we put on them? How do we revoke access if someone leaves?
  • How do we manage administrative access to all of our documents and apps?
  • What happens if we get hacked? How do we prevent from getting hacked?
  • The wi-fi is out...now what?

One evening I started Googling stuff like “IT startups” “modern IT platform” “Zenefits for IT” - nothing. I couldn’t believe that the only solution was going on Yelp, finding a local consultant, and dealing with the most out of date, old-fashioned, inefficient processes to get this stuff done. Crazier still, it became clear that even small businesses like mine were continuing to buy and use more technology. Technology forms the backbone of all the work we do - somebody needed to fix this.


"Servicing IT requests in real-time is something that business owners really love, because we’re solving problems immediately."

Ryan Denehy - Electric Founder + CEO

And so it began...

Fast-forward a few years, and I was back in NYC and still nobody had tried to solve this problem. Nobody had tried to build a modern approach to IT for businesses. Of all the things in the world I could do, I decided to focus the vast majority of my waking hours to “solving the IT problem” and quickly assembled a team of entrepreneurs, experts, engineers and investors to tackle it our way:

  1. Lightning-fast response times
  2. Intelligent and proactive support
  3. Total cost transparency
  4. PLUS, cost effectiveness and scalability for even small to mid range companies who have specific IT needs that wouldn’t be effectively addressed by a full time hire or an enterprise level IT solution

We’re thrilled to be helping every one of our customers run better businesses with better technology.

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Our Team

Ryan Denehy

Ryan Denehy

Founder + CEO

Ryan Denehy is a 3x entrepreneur and the Founder and CEO of Electric. Having experienced the pain and frustrations that many business owners encounter in managing their IT infrastructure and support needs, Ryan's light bulb idea to create a cloud-based, real-time, 24-7 IT Support ecosystem laid the foundation for Electric's vision to redefine IT Support for a new generation.

Vp of People, Jamie Coakley

Jamie Coakley

VP of People

Jamie is a proven leader with nearly a decade of success at companies in NY and SF. Prior to Electric, Jamie led the expansion of TwentyPine, focused exclusively on Salesforce and Sales Ops hiring. Prior to TwentyPine, she was East Coast Managing Director of a high-growth recruiting firm, where she scaled the company from 14 to 150 team members, with over $20M in annual revenue globally.

Kevin Ward

Kevin Ward

Director of Sales Operations

Kevin is incredibly passionate about all things tech, SaaS and process. He has worked at many startups building processes and setting the foundations for hyper-growth. His experience and talent combine perfectly at Electric where he is collaborating with revenue and success teams daily and serving as a key player to the leadership team. While he's not thinking about growth trends, process, and tech stacks like Salesforce, he can be found in his kitchen cooking up different dishes and hanging out with his wife and dog.

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Vince Tse

Chief Technology Officer

Vince is a proven leader with over a decade of success energizing growth and profitability for Engineering teams in New York at MediaMath, Yahoo and DoubleClick. Electric is excited to announce the appointment of Vince Tse to Chief Technology Officer. In this role, he will lead and accelerate Electric’s evolution as a world-class, fully integrated technology organization.

Ariel Chisholm

Ariel Chisholm

Director of Customer Success

As Director of Customer Success, Ariel is responsible for driving efficiency, scalability and exceptional customer experience across the Customer Success team. She brings passion, strategic problem solving and structure to Electric's fast-paced, rapidly growing team; and all with a customer-centric mindset. Ariel has a strong background in rapid-growth startups, customer success and product management.

Scott Levy

Scott Levy

Senior Product Manager

Scott joined Electric in the early days as the first Product hire. Before joining Electric, Scott owned the Data & Analytics platform at RUN (acquired by Publicis), an ad tech platform that helped pioneer cross-device marketing. Prior to RUN, Scott lead mobile products for MicroEdge (acquired by Blackbaud) where he was responsible for launching two of the first mobile products in the company's 30-year history. Scott has co-founded 3 companies, one of which went on to become a Top 5 finalist in the Washington Post inGENuitY 2015 Millennial Entrepreneurship Summit.

Bill Tyndall

Bill Tyndall

VP of Growth and Partnerships

As VP of Growth and Strategic Partnerships, Bill is responsible for overseeing and managing the company's strategic growth and market expansion strategy. He is passionate about helping entrepreneurs scale their businesses faster and more efficiently through technology. Bill is also a mentor in many top business accelerators around the country.

Matt Grossbard

Matt Grossbard

Director of Sales

As the Director of Sales, Matt is responsible for the development, training and success of the sales team, and brings deep experience in sales processes and team scaling to the fore at Electric. His main goal is to deliver world-class IT support  to potential customers all over the country. Matt is passionate about coaching and mentoring and his team's personal growth.

Nachi Joshi

Nachiket Joshi

Senior Engineering Manager

Nachi oversees the technology vision and leads the engineering team. He is motivated in setting technology architecture, practices and standards that help the company scale and grow the business. His priorities lie in inculcating a culture of collaboration, tradeoff evaluation, A/B testing, pattern recognition, data gathering and analysis, experimentation, and exploring insights from different perspectives.