April 30th, 2020 Read Time: 3 minutes
The Electric Team provides real-time IT support to 25,000 users and centralized IT management to over 400 customers.
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Electric, the world’s leading remote IT solution, is excited to announce the expansion of its real-time IT support to Microsoft Teams users.
As part of its service, Electric provides chat-based, real-time IT support to its 300+ customers and their 15,000+ users. With a response time of 10 minutes or less, our 100+ IT technicians field 600+ tickets a day across a wide variety of requests including day-to-day troubleshooting, SysAdmin support, and access to files, applications, & hardware.
Up until this point, Electric’s real-time support was only available through Slack, requiring users to direct message Electric through the application to submit their support requests. But, thanks to advancements made in Electric’s proprietary ticket management & processing system, this service will now also be available through the Microsoft Teams app as of July 2020.
A step toward channel-agnostic user communication
With over 500,000 companies world-wide using Microsoft Teams as their business communication platform, it was the natural first choice for a real-time support expansion.
This expansion is the first step toward Electric becoming channel-agnostic in the way it communicates with and provides support to its users. Over the next several years, Electric plans to continuously expand the channels, chat, and otherwise, through which users can submit IT support requests.
What will be included in this first iteration of the release?
The first iteration of real-time support through the Microsoft Teams application will include much of the same functionality available to Slack users including:
While not immediately available in this iteration, here are some of the features Electric customers can look forward to in the second iteration of this release:
When will this release be live?
Electric will begin supporting customers with Microsoft Teams in early July of this year. An exact date of release will be announced in mid to late June 2020.