January 6th, 2022 Read Time: 5 minutes
Jessica is a content writer with more than 8 years of experience covering SaaS and the tech industry. She has worked with both B2B and B2C publications across North America, Europe, and APAC and currently writes about IT Solutions or Electric.
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In today’s digital era, technology has significantly shaped and influenced businesses in ways most of us couldn’t imagine just a few years ago. It has redefined how businesses operate, from the management of employees through to the delivery of customer service. Even better, high-performing IT teams and efficient tech support for startups have directly impacted the trajectory of business growth and innovation.
However, building, optimizing, and enhancing an in-house technical support team can be stressful and expensive for most startups and mid-sized businesses, especially with limited resources. But, did you know that outsourcing your IT operations can help you reshape your business landscape in less time, while simultaneously saving you money? Read on as we dive into the details of how and why tech support for startups and small businesses is a must-have.
Technical support, or tech support, refers to a range of IT assistance provided by an enterprise to its employees in the course of their work, whether it is related to software or hardware devices. Ideally, for startups, it should be available 24/7 for business-critical tasks, and easily accessible for employees who request help.
The idea behind tech support is to aid staff in overcoming real or perceived problems while carrying out their work. In return, it helps employees perform to the best of their ability, and ultimately achieve your business objectives without encountering needless obstacles.
However, technical support and strategies may vary from one business to another. For instance, interaction through real-time support allows employees to reach out to technicians for a near-immediate response, whether it be in relation to internet speed, network connectivity, or access to files and applications.
Tech support for startups also generally covers responsibilities such as the set-up and configuration of equipment for employees, fixing technical problems, optimizing your business network, and securing your company against cyberattacks.
Effective tech support allows employees to focus on the job they were hired to do, rather than being slowed down by technical problems or hurdles. It is of critical importance for startup businesses because it achieves:
No business can afford to lose out on employee productivity because of technical issues, least of all startups. Through tech support services, employees enjoy continuous access to the devices, networks, and software they need to perform. In the event that something goes wrong, reliable tech support will minimize downtime and get employees back to work with the least possible disruption. For startup businesses, outsourcing tech support improves your access to rapid responses and IT expertise, even if you don’t have the resources to develop an IT support team in house. Tech support services are crucial for guaranteeing business continuity and maintaining growth.
Any business can fall victim to viruses and malware. Access to tech support for your startup will ensure proper security and safety procedures are in place to protect your data and internal systems. Managed service providers (MSPs) in this space have the expertise to apply and enhance protection measures required to mitigate online threats. The majority of startup businesses tend to neglect this aspect of IT support, and with the rise in cyberattacks, it is vital to have a technical team in place to help protect your startup business.
Data storage, protection, and management are crucial for any business. Choosing reliable tech support for a startup business will ensure data management is well assessed for business needs and enhanced for proper business operations. Tech support is responsible for establishing a backup system for important documents and software that helps boost security in case of data breach attempts. A knowledgeable and skilled IT team will help manage and protect confidential records from hacking, and prevent the leak of valuable information from your business.
Electric commissioned Forrester Consulting to conduct a study to examine the potential return on investment (ROI) enterprises may realize by deploying Electric’s remote IT services. Ultimately, the study determined that Electric customers experience a 105% ROI on their services.Learn More
Outsourcing technical support is a popular business solution, not only for startups but also for mature businesses. Whether it is in terms of quality, costs, productivity, or timely services, outsourcing is a beneficial option to consider. Three of the benefits you can expect when outsourcing tech support for startups include:
Responsive tech support provides the end-user with timely answers and solutions to maintain productivity and eliminate employee frustrations. Usually, tech support teams will utilize triage systems designed to prioritize, route, and escalate tickets. This ensures that employees get timely answers from the right specialist with relevant skill sets. Automated services also play a significant role in delivering timely responses, such as verifying log-ins and password resets.
The main goal of any startup business is to grow and lead in their respective industry. Therefore, outsourcing technical support helps scale your limited resources according to need, and guarantees flexibility as you ensure your business receives quality IT support in whatever situation that may arise. Outsourcing is also often more cost-effective because it minimizes the investment involved in hiring and training internal IT staff.
Tech support providers are committed to providing top-quality experts who are fully qualified to resolve your IT challenges. Therefore, outsourcing tech support ensures your business constantly receives quality support on new technologies, strategies, and specialized tools. Even better, an outsourced team will be well experienced and knowledgeable about troubleshooting and developing quick solutions that end-users may encounter.
Technology is at the core of any successful business operation. No startup can reach its full potential without adequate tech support for its systems and employees. Tech support teams are also critical in identifying potential threats and protecting business information from being breached or leaked. At Electric, we power your business’s IT through expert, lightning-fast tech support. Get in touch today to learn more about our technical support services, and how they can benefit your startup.