December 2nd, 2019 Read Time: 2 minutes
The Electric Team provides real-time IT support to 25,000 users and centralized IT management to over 400 customers.
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Electric, the world’s first real-time IT support and security solution announces the appointment of Temy Mancusi-Ungaro as Chief Customer Officer.
Temy joins Electric with two decades of experience building out support, service and operations for high-growth technology companies. His teams have been responsible for the entire customer lifecycle, including onboarding, implementation, optimization and renewals across a range of client segments, including SMB, mid-market, enterprise and partners.
Most recently, Temy served as SVP of Client Delivery at Yext, where he grew the team globally from only a handful of professionals to over 150, taking the company through an initial public offering (IPO) and ultimately supporting over 2 million paying licenses. Prior to Yext, he built out the CityGrid product offering for Citysearch expanding its reach to 250 sites and 1 million paying locations. He also brings a strong a finance background with previous roles at IAC/InterActiveCorp, Sonenshine Partners and Citigroup.
“Truthfully, I didn't think someone like Temy existed. Our entire company is focused on the success of our customers and Temy is one of the few executives in NYC who has built customer-facing organizations from the growth stage through to IPO. We're thrilled to welcome him to the team,” says Electric’s Founder and CEO, Ryan Denehy.
“Electric is addressing a true client need, with a scalable, cost-effective IT solution that leverages the latest technology, which results in an incredible customer experience. Ryan has built an amazing team around him and Electric has all the characteristics to be the next NYC technology success story. I couldn’t be more excited,” says Mancusi-Ungaro.
Today, Electric boasts over 300 customers with more than 10,000 employee end-users through its innovative network-to-device level IT support, which includes: a real-time helpdesk, device management, security and compliance, inventory management, network and server management, application and cloud management, employee on-boarding and off-boarding and data monitoring and insights.