What Is MDM (Mobile Device Management)?

Blog PostsMobile Device ManagementProactive IT SupportTech Trends

What Is MDM (Mobile Device Management)?

Read Time: 7 minutes August 1, 2022

The extent to which employees are using mobile devices continues to rise steeply. This trend brings about a new set of considerations for connectivity, privacy, security, and management. Employees have devices running on different operating systems and mobile service providers. This has led to the widespread use of Mobile Device Management (MDM) software.

What Is MDM (Mobile Device Management)?

MDM, or Mobile Device Management, is software that enables IT administrators to secure, control and enforce policies on smartphones, tablets and other devices being used in the workplace.

With the continuous rise in security and data breaches, the MDM software is essential to the modern workplace. The intent of MDM is to optimize the security and functionality of mobile devices within your company while simultaneously protecting the corporate network.

MDM software typically runs either in the cloud or on-premise. Through MDM’s management console, you can remotely manage and configure devices. However, before that, the devices need to be enrolled in the MDM server. This could be done by adding the devices manually with a QR code, a token or email/SMS or via NFC or through vendor-specific enrollment programs that Samsung, Apple and Microsoft offer.

The management console can be used to push applications and configurations to mobile devices over the air. Technically speaking, the MDM software sends out a set of commands applied to devices via application programming interfaces (APIs) directly built in the operating system.

Innovation Resources

Electric can help you with Mobile Device Management (MDM)

Each month, our Innovation Series webinar demonstrates how Electric can help you manage your mobile device management solution, employee onboarding and offboarding, and other IT issues that are costing you time and productivity.

Sign up for the next Innovation Series here!

What Are the Features of MDM?

With many providers and several options available in the marketplace, MDM features vary extensively from provider to provider, but below are some of the most crucial:

Productivity

  • Device Provisioning

  • Application distribution and management

  • Application configuration

  • Device and app. management from a central console

Inventory

  • Automatic, real-time visibility into a device inventory

  • Device health (including OS version, battery health, and warranty information)

  • Device reporting

  • Asset management (only from premier MDM solutions)

Security and Compliance

  • Enforcing device data encryption

  • Managing device settings and configurations

  • Remotely wiping a device when it is lost or stolen

  • Organization-wide policy enforcement

What are the limitations of MDM?

While MDM solves an immense challenge, it can be bottlenecked by poor implementation and lack of expertise.

1. Customization: Because every company is different, every implementation of MDM must be tailored to a business’ specific set of challenges.

2. Implementation: MDM typically costs upwards of $5,000 for implementation + $3-9/device/month — Electric absorbs these costs.

3. Complexity/ongoing management: Things get complicated quickly when you’re dealing with multiple employees, devices, operating systems, applications and tools. There’s a reason MDM is chiefly a component of enterprise mobile management. It takes an IT staff with specialized knowledge and an extensive track record to get it right. That’s more than many smaller businesses can handle on an ongoing basis.

Find out how much IT is costing your business!

Mobile device management is just one of the solutions Electric can provide your business. Use out IT Cost Calculator to see how much IT is costing you, and how much Electric can help you save.

Check out the IT Cost Calculator

What Are the Advantages of Using MDM?

Given that mobile devices are easily stolen or lost, you don’t want your valuable corporate data being viewed by anyone with access to a company device. A mobile device management solution gives you the ability to lock, wipe and locate devices used in your workplace. Regardless of the size of your business, mobile device management provides vast and indisputable benefits:

1. Gives You Control Over All Corporate Mobile Devices

When a variety of devices and operating systems are being used, it may be hard to keep track of them and build unified device management processes. With MDM, your organization has better visibility over its devices as the software pulls valuable information from managed devices. Since you know the devices in use and their security level, it becomes easier to manage security risks.

MDM also gives you full control over the use of devices and the whole device lifecycle. You can configure devices remotely, replace them on time and handle updates. If an employee leaves the company, you’re able to delete all business-related information from the device.

2. Lower Costs and Increased Productivity and Efficiency

With MDM, you can manage every step of device management proficiently from a single platform as well as automate device configurations and enrollments, which helps save time and eventually money. When managing several devices, automation brings valuable benefits — devices are set up faster, and human errors are decreased.

MDM also helps enhance employee productivity when end-users don’t have to use excess time visiting the IT department or setting up devices themselves. Rather, they get pre-configured devices and access to necessary applications and data from day one.

3. Meeting Compliance Regulations

Operating by the IT guidelines and standards is important to any organization, but it can be hard to ensure that all devices are in compliance. With MDM, compliance initiatives are managed from one unified console, enabling better protection while operating within the legal requirements.

4. Device and Data Security

Unmanaged mobile devices pose numerous cybersecurity risks. While laptops and PCs normally have pre-installed malware protection, mobile phones and tablets are more vulnerable to cyber-attacks. MDM provides an effective way to secure data and devices. Device and data security can be made certain by several restriction options and configurations.

The use of certain device apps or functionalities can be prevented and the use of passcodes enforced on devices. If the same device used both in the free time and at work, the user’s work data could be separated from personal data, ensuring that sensitive data is secured.

Is MDM Software Secure?

MDM is no longer a luxury but a necessity for your organization. Whether it is preventing malware, data loss, or your own employee negligence— installing a mobile device management solution software on your organization’s devices can substantially reduce security risks by:

Your organization needs MDM software to keep pace with the growing complexity of device types. MDM solutions play a great role in protecting and controlling the configuration and data settings for any mobile device in your network.

How Can SMBs Benefit from MDM?

Small businesses that can’t afford a dedicated IT professional or team often pile technology tasks on de facto employees. Usually, it’s the person most adept with technology and least intimidated by everyday tech challenges.

Your IT person might be able to manage a few mobile devices, but every additional employee makes that expectation more unrealistic. After all, your IT person has plenty of other work to do. Who’s left to do their work when they lack MDM expertise from the start?

Electric delivers lightning-fast IT support, and can help you with any number of IT issues, including:

The challenges of inventory control and application management are daunting enough. When you add in the security risks and reputation risks, the value of mobile device management becomes readily apparent.

At Electric, we partner with industry-leading mobile device management solution providers like Jamf for Macs and Kaseya for PCs, to automate processes that keep your devices healthy, secure, and up-to-date.

Figuring out all your bases to cover pertaining to MDM is not an easy process to navigate, especially in times like these. Contact Electric today to see how we can support your organization.

AUTHOR

Justin Sheil

Justin Sheil is the Content Marketing Manager at Electric. He has 5+ years experience writing about a wide range of technology topics. As part of his role at Electric, he currently functions as the head of the company’s Research & Insights division.

Contact Us

Learn how Electric can help you with IT management, employee onboarding/offboarding, security, and more!

Contact Us