Why Do Network Issues Still Exist in 2018?

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Why Do Network Issues Still Exist in 2018?

Read Time: 4 minutes October 15, 2018

Americans will spend ¼ of their lives on-hold with their ISPs’ customer support team…probably. However, if you’re already an Electric customer, you know that we’ll hop on the phone and chat with your ISP on your company’s behalf. But, believe it or not, we’re real people too, with real feelings (like wanting to throw our desk through the wall when we sit on hold for an hour just to be told nothing can be done and there are no updates to share).

So, just like we knew there had to be a better way to handle IT, we also knew that there had to be a better way to resolve network and ISP issues for businesses—we just needed to find the right partners. Cue GiGstreem—an ISP that delivers best-in-class residential, business and event internet coverage across the east coast to New York City, the Mid-Atlantic, and Orlando—as our first partner in this endeavor.

Electric already provides world-class IT support to our customers, from day-to-day troubleshooting and system admin to network security and on-site assistance. As of this month, our partnership with GiGstreem will not only extend our list of capabilities, but it will also further streamline our existing services—we’re talking, like, Usain Bolt-style resolution and response times.

“The collaboration between Electric and GiGstreem delivers on the shared vision of providing businesses with the most exceptional internet and support services in the country. We are proud to be partnered with the preeminent expert in the IT industry and we feel confident that our customers who take advantage of what the partnership has to offer will be blown away by this new experience,” said Joel McIntyre, CEO of GiGstreem.

What does this mean for Electric customers?

Whether you’re already an Electric customer, or you were so blown away by our plans for the future that you just scheduled a demo, here’s what our partnership with GiGstreem means for your business if you decide to upgrade your package:

  • Lightening-fast (logo pun, fully intended) network resolutions for issues ranging from simple to complex.
  • Top-to-bottom ISP to device-level support.
  • Transparent, real-time updates for all network issues.
  • Installation, monitoring and support of GiGstreem’s cheaper, better and faster wireless internet.

What does this mean for GiGstreem customers?

If you’re an existing GiGstreem business customer, you already know that GiGstreem offers a superior internet connection compared to competitors. That’s not changing, but the way you receive support is if you make the decision to upgrade your business account to include Electric’s range of services. Here’s how:

  • All-in-one chat-based, real-time IT support with personalized service and competitive flat-rate pricing.
  • In-person emergency IT support.
  • Proactive IT support.
  • Fast network resolutions for issues ranging from simple to complex.
  • Top-to-bottom ISP to device-level support.
  • Transparent, real-time updates for all network issues.
  • Monitoring and support of GiGstreem’s wireless internet.

“This next step is the culmination of two companies, laser-focused on improving their customer experience. GiGstreem and Electric agree that by providing high-quality internet and IT support, we are creating the first real-time solution for small and medium-sized businesses. It’s overdue and we are thrilled to be at the forefront,” said Ryan Denehy, CEO, and Founder of Electric.

Our goal is simple: world domination, in the form of the most comprehensive IT support this dimension has ever seen—from networks down to the device-level. This partnership is a massive leap in the right direction—and it’s just the beginning.

To learn more about our partnership or to dive right in and get started with Electric and GiGstreem, schedule a demo with one of our IT specialists.


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