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Why Good IT Is the Key to Welcoming a New Employee

Mar 8, 2019 3:24:02 PM

Why Good IT Is the Key to Welcoming a New EmployeeIf you are in the position of hiring new employees, you probably appreciate the time and effort applicants put in through the hiring process. You might have met a lot of qualified people who might just be the perfect fit for your company. And after reviewing all the great resumes and hearing all the wonderful answers to your interview questions, you likely take a lot of consideration into make sure the right person is hired.

But what about after you’ve found the right person? What happens when it’s time to welcome your new employee? What are you doing to set them up for success after they’ve been hired?

Onboarding isn’t just a crucial process for employers to dot their i’s and cross their t’s, and it’s not just about saying “Welcome to our company!” In fact, onboarding is what sets either a strong or faulty foundation for new employees. According to the Society of Human Resource Management (SHRM), an easy onboarding process makes a big difference, including increasing job satisfaction and productivity, lowering stress levels, and reducing turnovers.

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Why Good IT Makes a Difference

So what does a seamless onboarding process actually look like? Sure, introducing new hires to everyone in the office and creating a special first day for them is important, but that’s not what’s going to help them do their job. What will help is good IT support.

That means setting new employees with a company email, making sure they have access to the necessary apps and accounts, and assigning them any appropriate devices. It also means making sure they understand company policies on passwords, cybersecurity, and, if applicable, on bringing their own devices. Keeping in mind that all of this should be done before they even set foot in the office. 

Much of this may seem obvious, but even overlooking just one of these tasks will cause your new hire to struggle on the job; if they don’t know that they’re supposed to use a certain program, they won’t be able to ask, “What’s my account info?” in case you forget to give it to them.

The IT Checklist for Onboarding

Here’s a very basic and general IT checklist when onboarding a new employee. Not all of it may apply to the way your current organization runs.

Get Situated

  • Create employee’s ID and ID card (if applicable)

  • Provide access to building and office rooms

  • Verify that all employee information is correct

Set Up Accounts

  • Company email account e.g. Google or Outlook

  • Messaging apps e.g. Slack

  • Password security tools e.g. LastPass

  • Productivity apps e.g. Asana

  • Analytics e.g. Google Analytics

  • VPN

  • Access to files/documents/training enablement tools e.g. Google Drive or Office365

Check Out Devices

  • Provision or re-provision devices
  • Install MDM (Mobile Device Management) and RMM (Remote Management & Monitoring) tools i.e. Jamf or Kaseya, ScreenConnect
  • Prepare new hire’s desk with hardware (computer, mouse, keyboard, printer, phone)
  • Sign out necessary hardware (laptop, phone, cables, usb, etc.
  • Configure connection settings

Set Up BYOD

  • Ensure devices are qualified via BYOD policies

  • Install anti-virus software

Schedule Training

It helps to have a laid out process to onboard a new employee so nothing important is forgotten. It’s especially important to note any differences between departments, and may help to create separate checklists if that’s the case.

Automating the Employee Onboarding Process

Simply having an official and formal onboarding process doesn’t necessarily mean your company has a positive onboarding process, although it’s a great start. The fact is, manually onboarding employees can take hours to implement correctly, and mistakes are made half the time. And what if you have to onboard several new hires at once, for all different departments?

That’s why there’s Turbine by Electric. With a few clicks, all of the most painful and often overlooked parts of onboarding are covered. This includes creating new emails for new hires, adding them to the appropriate Slack channels, and creating accounts for the right apps. You can also manage company settings, set up preferences for each department to reduce redundancy, and schedule welcome emails for a new hire’s start date.

Whether your business is big, small, or in-between, Turbine is an easy solution to help along your onboarding process, reduce ramp-up time, and effectively welcome new employees; you’ll no longer have to worry about all the technical details. Instead, you can focus more on helping them better understand their role and responsibilities and settling them in for the long haul.

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Electric Helpdesk

Written by Electric Helpdesk

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