February 5th, 2020 Read Time: 3 minutes
The Electric Helpdesk is comprised of experienced IT Professionals with the knowledge and expertise to solve any IT Support question one may have.
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Who is handling the IT services for your office right now? Is it an employee who happens to be good at troubleshooting, or is everyone on their own? You hired your employees to do a specific job, and at a certain point, you’re wasting their time and your money by having them perform IT tasks. Instead, you should consider outsourced managed IT services.
Managed IT services companies are also known as managed service providers (MSP). Your managed IT service provider will support your business by providing tech services that are customized for your company. They provide ongoing support while helping you be proactive and plan your IT systems. This means you can focus on your business and let your MSP handle the tech stuff.
Wondering what the “services” part of managed IT services is? An MSP can do just about anything tech-related that you need. Here are some of the big ones:
Device and Inventory Management: An MSP can manage all the details of your software and hardware. This can help you keep track of assets and allows for remote configuration of devices.
Security and Compliance: They can enforce company-wide security policies, establish firewalls, handle remote password resets, and more. This will help you reduce risks and mitigate threats.
Network Management and Server Management: An MSP can manage and monitor your entire network remotely. This proactive network monitoring ensures your operations are running smoothly and reduces outage-related downtime.
Applications and Cloud Management: Your MSP can set up secure Cloud environments. They can manage file-sharing privileges and single sign-on (SSO) to help keep your network and documents secure.
Backup and Disaster Recovery: An MSP can handle backups and manage data recovery so you don’t have to worry about lost data. Laptops get lost or stolen; PC hard drives fail. A good backup strategy will get your employees back to work quickly.
Storage: They can help ensure that your current storage setup is optimized for maximum efficiency.
Virtualization: Your MSP can create virtual, software-based systems to automate operations – saving you time and money.
Data Monitoring and Insights: With real-time visibility into system data, you can use the insights to identify trends and vulnerabilities in your organization.
Telecommunication and Phone Systems: An MSP can help you keep all your remote employees connected through an integrated communications system.
Surveillance Systems: They can help you protect your assets against cyber attacks with a widespread surveillance system.
Employee On/Off Boarding: Your MSP can remotely set up user access and settings for new devices, making employee on/off-boarding a stress-free process.
Real-Time Support: Your MSP should be able to provide help desk service to employees without making them wait hours for a reply. At Electric, we provide an initial response time of 10 minutes or less guaranteed.
Check out our latest blog post to learn more about the benefits of managed IT services. Long story short, outsourcing your IT to an MSP can help your business reduce expenses while boosting efficiency and productivity. IT pros are at your fingertips as soon as a problem arises. This means less downtime, fewer errors, and business as usual.
Using an MSP saves you money since you’re spending less per user per month. Your MSP can also handle network monitoring, helping mitigate outage-related downtime which costs an average of $5,600 per minute! You’re ultimately receiving high-end service for the fraction of a cost of having an in-house IT team. At Electric, our services can be up to 70% cheaper than our competitors.