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Do I Need IT Support?

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Do I Need IT Support?

Read Time: 5 minutes Updated at: December 1, 2023

In today’s business environment, very few companies can survive without specialist IT support. Technology plays such an integral role in day-to-day business operations that even minor IT issues can lead to extensive downtime if you’re not equipped to respond quickly.

In growing businesses, IT support responsibilities often fall on a de facto team member, but this approach will only get you so far. Keep reading to find out why you need dedicated IT support, and the benefits of working with an expert IT provider.

Do Companies Need IT Support?

Almost all companies need access to IT support in order to maintain critical business functions. IT support keeps your devices, apps, and network operating seamlessly, and prevents avoidable outages that impact productivity. However, your business’s IT support doesn’t necessarily need to be performed in-house. In fact, there are a number of advantages to outsourcing this function to an external specialist. Whichever approach you choose, below are some of the company benefits to expect from hiringIT support:

Free Up Internal Resources

In small businesses, basic gaps in IT support are often taken care of by other non-technical members of your team. While this can seem like a scrappy solution, it inevitably means these team members are distracted from performing the roles they were hired to do. Dedicated IT support frees up the time and resources of your de facto IT managers, and leads to improved productivity all round.

Keep the Business Secure

Small businesses are at an ever-increasing risk of cyber attacks. With the right IT support, your systems are monitored and enhanced security measures are deployed to mitigate the threats surrounding sensitive information and data. In addition, skilled IT support will proactively identify vulnerabilities in your IT infrastructure and patch any issues immediately. In the case of a data breach, an IT support team will help you with disaster recovery and business continuity.

Access to Expertise

IT support provides access to expert help from knowledgeable IT professionals, so you don’t have to attempt DIY troubleshooting. While in-house IT offers a certain amount of expertise, you stand to gain even more from outsourcing. With the right managed IT provider, you’ll have access to a wide breadth of knowledge from multiple technicians, which can be hard to replicate with a small in-house department.

Save Money

One of the greatest perks of working with an external provider for IT support is the savings it offers. Hiring and training in-house professionals is expensive, but with an IT support company, you only pay for the services you use. Working with an IT support provider also eliminates many set-up costs, and can give you access to industry discounts on certain software. You can weigh up the cost of in-house versus outsourced IT with Electric’s IT Cost Calculator.

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Why Do Businesses Need IT Support?

Businesses need IT support to manage their IT needs, troubleshoot technical problems, and maintain critical systems. Here is a list of 9 things your business may need from an IT support team:

  1. Centralized IT management
  2. Mobile device management
  3. Cybersecurity solutions
  4. Regulatory compliance
  5. Network and server management
  6. Cloud and application management
  7. Disaster recovery
  8. Employee onboarding and offboarding
  9. Real-time support

Why Do Small Businesses Need IT Support?

Small businesses specifically need IT support because they typically don’t have the knowledge or resources to address IT issues in-house. IT support is also vital to avoid costly downtime that can have a serious impact on a small business’s bottom line.

Outsourced IT support is particularly beneficial for small businesses because it is often a more cost effective approach than hiring a team of experts internally. With a managed IT provider, your level of support is usually flexible with the option to scale in line with your business growth.

How Important is the IT Team to a Company?

IT support is critical for most businesses, but it doesn’t have to be taken care of by your internal IT team. While having an in-house IT department can seem like the only option for IT support, on-site teams sometimes struggle to juggle competing priorities and address multiple issues simultaneously.

As a result, employees are left waiting for a response to IT problems, leading to frustration and lost productivity. This wait time extends when the issue occurs outside operational business hours. An external managed IT provider helps you overcome these challenges without the need to build an IT team in-house.

Get Expert IT Support for Your Business

Technology is one of the most important factors in your business growth, but only if it is fully utilized and always-on. As tech continues to evolve every day, and the cyber threats faced by small businesses relentlessly increase, it’s crucial to have IT support that keeps your systems online. At Electric, we offer real-time support through an expert team of over 200 technicians, with an initial response time of 10 minutes or less. Contact us today to discuss your IT support needs.

Jessica Farrelly

Jessica is a content writer with more than 8 years of experience covering SaaS and the tech industry. She has worked with both B2B and B2C publications across North America, Europe, and APAC and currently writes about IT Solutions or Electric.

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